Store Systems Application Specialist

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Major Responsibilities and Essential Functions:

* Subject matter expert in all aspects of their primary applications regarding its functionality and associated technologies.

* Be secondary subject matter expert for all other Store Systems deployed and be able to support if need be.

* Provide functional support to all locations through product demonstrations customer needs analysis.

* Work with company operated or franchised location using their primary store system to identify inefficiencies and value opportunities as a special project.

* Create solutions for restaurant manager and franchisees needs and communicate those effectively.

* Perform and manage application configuration.

* Primary liaison between Chicken Salad Chick and vendor.

* Assist in the development of related training programs.

* Project manages activities and projects to ensure proper functionality documentation and rollâout procedures.

* Perform possible onsite training to restaurants.

* Participate in ongoing customer support to ensure effective application of the systems and routines created by the store system.

* Perform ALL functions in keeping with the standards and approved departmental processes.

* Be an advocate for and Work within the Change Control process.

* Provide overall field feedback on special projects.

Required Education Skills and Experience:

* Strong written and oral communication skills (business requirements documentation project plans etc.).

* Strong technical aptitude and the ability to learn new systems and technologies and enforce their proper application to the business.

* Strong phone support skills including the ability to remain calm and supportive during stressful calls.

* Strong leadership skills which enable the team member to enforce rules and processes which may not be popular.

* Strong organizational skills are required.

* Ability to listen and understand managers needs and pain points.

* Ability to create solutions that creating value for the restaurant operator.

* Consulting project management experience in a technical capacity is desirable but not required.

* Proficient in Microsoft Office (Word PowerPoint Excel Project â a plus).

* Technologically savvyâ need to understand technology terms workflows data flows and integrations associated with the project.

* Ability to work effectively both independently and in a group setting.

* Strong team and people skills.

* 10-20% Travel required.

* Work will likely include some nights and weekends.

Desired Knowledge Skills or Experience:

* Bachelors degree from a major university or college or equivalent additional work experience.

* Knowledge of restaurant industry (operations management) required.

* Knowledge of Chicken Salad Chick operations is a plus but not required.

* Hands on experience with configuration and implementation of webâbased applications.

Benefits Offered:

* Opportunity for growth and to strengthen personal and professional skills

* Relaxed and flexible work environment.

* Health insurance (medical vision dental life insurance and accidents insurance)

* Paid vacation and holidays

Job Type: Full-time

Pay: Salaried amount TBD

Reports to: Director of Store Systems

Experience:

* Restaurant Operations (inventory ordering labor controls): 1 year (Required)

* Technical Support: 1 year (not required)

* Implementation experience: 1 year (Required)

Education:

* Bachelors (Highly Preferred)

This job will require you to pass a background check:

* Yes

Required Experience:

Major Responsibilities and Essential Functions:* Subject matter expert in all aspects of their primary applications regarding its functionality and associated technologies.* Be secondary subject matter expert for all other Store Systems deployed and be able to support if need be.* Provide functional...