USS Product Management SNOW

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Job Description

Unified Support Services (USS) Product Management Lead(U642. USS Product Management Lead)

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Location: India

Rank: Assistant Director

Reports to: Support Experience Platform lead of Unified Support Services (USS)

EY is a global leader in assurance tax transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5B investment in technology and innovation EY is primed to guide clients in their efforts to drive sustainable growth create new value and build new and better ways of working. As part of Enterprise Technology youll be at the forefront of integrating technology into what we do at EY. That means more growth for you exciting learning opportunities career choices and the chance to make a real impact.

The opportunity

EYs global enterprise technology group provides various enabling services (ERP infrastructure platforms service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500 privately held and government like entities.

The Product Management lead is a pivotal role within Unified support services teams serving as the key liaison between the business customers and the development team. This individual is responsible for defining the vision for the support experience tools & products managing the product backlog and ensuring that the team delivers value to the business. The ideal candidate will have a deep understanding of customer needs strong leadership skills and the ability to make strategic product decisions.

The Product Owner is essential for driving the development of products that meet and exceed customer expectations. This role requires a unique blend of business and technical acumen a strategic mindset and the ability to lead and inspire teams.

Your key responsibilities

• Define and communicate the product vision and strategy to all stakeholders.
• Manage and prioritize the product backlog ensuring that the team is working on tasks that maximize business value and meet user needs.
• Collaborate with stakeholders to gather and refine product requirements.
• Serve as the primary point of contact for the development team providing clarity and guidance on backlog items.
• Ensure that the development team understands items in the product backlog to the level needed for implementation.
• Assess value develop cases and prioritize stories epics and themes to ensure work focuses on those with maximum value aligned with product strategy.
• Participate in Agile ceremonies including sprint planning reviews and retrospectives.
• Monitor product progress at each stage of the development process and provide timely feedback.
• Keep abreast of industry trends market changes and the competitive landscape to ensure the product remains relevant and competitive.
• Analyze customer feedback and usage metrics to inform product refinements and future development.

Skills and attributes for success

To qualify for the role you must have

• Proven experience as a Product Owner or similar role in product management.
• Familiarity with Agile practices Lean thinking and new product development methodologies.
• Strong leadership and decision-making skills.
• Own the product roadmap and ensure aligns to business requirements
• Excellent communication and stakeholder management abilities.
• Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines.
• A customer-centric mindset with a focus on delivering value.
• Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g. cost savings resource optimization)
• Work closely with engineering & design teams to ensure the product features & functionalities aligns to the requirements
• Adapts to the style and cultural differences of others to enhance relationships
• Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM processs to effectively analyze the process review related procedures and standards in input/output of data.
• Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management
• Solid interpersonal skills to engage in cross business/team discussions within a matrixed geographically dispersed organization and to formulate as required credible ideas or insightfully challenge proposed options

Ideally youll also have

Product Management lead should effectively guide the product development process ensuring that the team delivers valuable and relevant product features that meet both customer needs and business objectives.

• Confidence and ability to make decisions quickly and effectively often under pressure.
• A focus on customer needs and the ability to translate customer feedback into actionable insights for product development.
• Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy.
• Ability to empathize with users stakeholders and team members to understand their perspectives and needs.
• Skill in negotiating priorities and scope with stakeholders and the development team.
• Ability to analyse data understand trends and draw meaningful conclusions that can influence product strategy.
• Aptitude for identifying problems and generating creative solutions that align with business objectives
• Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business.

What we look for

• Overall 10years of product management experience in IT service desk industry
• Proficient in support experience tools such as Genesys Qualtrics or equivalent
• Willingness to work in 24/7

What we offer

As part of this role youll work in a highly integrated global team with the opportunity and tools to grow develop and drive your career forward. Here you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too focusing on your physical emotional financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer:

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the Apply link (not through the local office). Your application will then be routed to the appropriate recruiting team.

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