Senior HRBP Employee Relations

Job Details

JOB BAND: F
CONTRACT TYPE: Permanent Full-time
DEPARTMENT: Resolution Centre
LOCATION: London or Birmingham
PROPOSED SALARY RANGE: 86900 to 90000 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Were happy to discuss flexible working. If youd like to please indicate your preference in the application though theres no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Purpose of The Role

Join the BBCs newly established Resolution Centre (RC) to lead a critical function in employee relations. As a Senior HR Business Partner youll head up our Triage and Tier 2 Case Management team ensuring fair consistent and policy-aligned outcomes across a wide range of ER matters. Reporting into the HR Director youll work closely with the RC Divisional Partners and play a pivotal role in shaping how we support our people and resolve issues across the organisation.

WHY JOIN THE TEAM
This is a unique opportunity to be part of a transformative approach to employee relations. Youll lead a high-performing team in a centralised ER service helping embed best practice and drive continuous improvement. Youll work closely with Divisional HR teams and Legal influence strategic decisions through data insights and contribute to the development of future ER leaders. If youre passionate about fairness consistency and making a real impact this is the role for you.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Lead and manage Triage HRBPs and Tier 2 Case Managers ensuring high standards of case handling and service delivery.
• Provide technical guidance and oversight on complex ER cases including grievance disciplinary misconduct and escalation matters.
• Ensure effective triage case allocation and workload management using data-driven insights.
• Monitor case progress and ensure compliance with internal policies and external regulations.
• Build team capability through coaching case reviews and input into training and development.
• Collaborate with RC HRBPs Divisional HRBPs and Legal to ensure alignment and consistency in ER practices.
• Deliver reporting and insights on case trends and risks to inform strategic decisions.

YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:

• Extensive experience in employee relations within a complex unionised organisation.
• Proven leadership of HR teams ideally within a case management or ER function.
• Strong technical knowledge of employment law and ER best practices.
• Excellent stakeholder management and influencing skills.
• A strategic mindset with the ability to translate data and insights into action.
• Experience in coaching and developing HR professionals.
• Experience in designing and implementing ER frameworks or triage models.
• Exposure to digital case management systems and data analytics tools.