German Customer Representative
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Job Location:
Monthly Salary:
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Lisbon Portugal
Start date: 4 December 2025
Work type: On-site
Schedule: Full-time 39h/week
About the Role
We are looking for a German-speaking Customer Service Representative to join the Seller Support Team in Lisbon.
In this position you will support online sellers by providing professional solution-oriented assistance to help them succeed on the platform.
Main Responsibilities
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Provide high-quality customer service to sellers through phone chat and email.
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Manage inquiries related to accounts orders and platform processes.
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Identify opportunities to improve sellers performance and drive their success.
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Maintain detailed and accurate case records in the system.
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Ensure all communications meet the brands quality standards.
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Collaborate with internal teams to resolve complex issues efficiently.
Requirements
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Native or fluent German (C2) and good English (B2).
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Minimum 1 year of experience in customer service telesales account management or customer success ideally linked to business development.
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Sales awareness and the ability to influence seller success (mandatory).
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Strong communication empathy and problem-solving skills.
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Flexibility to work on rotating shifts including weekends.
Working Hours
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Monday to Sunday rotating shifts:
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08:0017:00 or 09:0018:00 (2 rotating days off)
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Later stage: Possible 24/7 rotation (to be confirmed by the client).
Compensation and Benefits
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Base salary: 1100 14 months
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Performance bonus: 100 11 months
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Meal allowance: 7.23 per working day
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Transport allowance: 20 per month
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Health insurance: active from day one
Why Join Us
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Work for one of the most innovative global tech companies.
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Develop your customer service and sales skills in an international environment.
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Receive full training and continuous support.
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Enjoy great benefits and the vibrant lifestyle of Lisbon.
- Base salary: 1100 14 months
- Performance bonus: 100 11 months
- Meal allowance: 7.23 per working day
- Transport allowance: 20 per month
- Health insurance: active from day one
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
