Project Manager II

Quebec - Canada

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Lead projects that connect people technology and impact

Our team and what well accomplish together

We are looking for a project management professional who thrives in a fast-paced complex environment and focuses on delivering exceptional results for clients. Joining our TELUS Security Alarm Monitoring (Smart Security and Automation) team means becoming part of a group that thrives on purpose collaboration and impact.

Our Operations unit protects lives and property across Canada 24/7 delivering operational excellence across all lines of business. Youll be part of an operations center that oversees enablement training change management reliability and transformation while leading large-scale operational improvements system migrations and transformative tool deployments to reinforce our security mandate.

Youll work alongside passionate experts who combine operational depth with forward-thinking creativity. We bring together the stability of a national operation with the agility of a problem-solving hub where ideas are valued and learning is constant.

The ideal candidate is a trusted project leader with hands-on experience managing operational improvements and transformation programs. You excel at connecting business and technical stakeholders translating complex requirements into actionable plans and applying proven change management expertise to ensure end-user success. With a calm collaborative leadership style you anticipate risks defuse resistance and keep teams focused on delivering results.

What youll do

Lead end-to-end project execution and delivery of a portfolio ensuring successful outcomes while keeping stakeholdersconsistently informed.
Partner with diverse teams across our TELUS team to gather requirements and ensure no detail is overlooked.
Translate concepts into compelling narratives and visual presentations for diverse audiences incorporating storytelling to enhance understanding and engagement.
Drive stakeholder engagement governance frameworks and decision-making balancing competing priorities making trade-offs and guiding stakeholders under constraints.
Proactively manage risks and dependencies identifying assessing and mitigating potential issues to maintain project momentum.
Coordinate resources and inter-team handoffs ensuring seamless collaboration across multiple teams and functions.
Build maintain and track project artifacts and performance metrics including workback schedules risk & issue logs action logs and KPIs enabling progress tracking data-driven adjustments and clear reporting.
Conduct post-implementation evaluation and lessons learned capturing insights to improve future projects and processes.
Handle stakeholder escalations and conflict resolution facilitating consensus and maintaining alignment on project goals.
Apply change management expertise to prepare end-users for new technology working closely with training and change management teams.
Develop comprehensive project and product launch strategies that drive adoption and reinforce operational success.
Leverage strong communication and negotiation skills to secure alignment and buy-in on project strategy and execution.

Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.

Qualifications

What you bring

Project management certification CAPM or Project; preferred: PMP PRINCE2 or equivalent.
Minimum 25 years of experience supporting or managing projects coordinating cross-functional teams or delivering operational initiatives.
Embodies values of trust teamwork integrity and accountability bringing authenticity and positive influence to the workplace.
Strong negotiation conflict resolution and consensus-building skills.
Skilled in risk management trade-offs and prioritization to deliver successful project outcomes.
Demonstrated ability to coordinate resources manage dependencies and drive operational improvements leveraging tools such as MS Project Jira Tableau or equivalent.
Exceptional stakeholder engagement skills able to establish cross-functional alignment and influence outcomes.
Skilled at asking targeted insightful questions to guide stakeholders in analyzing their own needs fostering a collaborative coach-like approach to decision-making.
Analytical skills with the ability to conduct root cause and fit-gap analysis and make data-driven decisions.
Experience in change management and facilitating end-user adoption
Excellent written and verbal communication skills including preparing creative and engaging presentations.

Great-to-haves

Agile and Scrum certifications (e.g. CSM PSM PMI-ACP) are a plus.
Bachelors degree in Business IT Engineering or a related field or equivalent experience.
Bilingual fluency (English and French) is an asset

Required Experience:

Description Lead projects that connect people technology and impactOur team and what well accomplish togetherWe are looking for a project management professional who thrives in a fast-paced complex environment and focuses on delivering exceptional results for clients. Joining our TELUS Security Alar...