Unemployment Insurance Associate I-Internal Only

The Maryland Department of Labor Division of UnemploymentInsurance is seeking qualified and motivated individuals for the full-timepermanent position ofUnemployment Insurance Associate Ifunctioningas aBenefit Customer Agent.This recruitment will beused to fill current and future vacancies within the division and an eligiblelist of candidates will be maintained for one year after the announcementsclosing date.

This position plays a vital role in serving Marylanders whoare seeking assistance with Unemployment Insurance benefits. As abenefitsclaims agent the Unemployment Insurance Associate I will helpindividuals understand and access the services and support available throughthe states Unemployment Insurance program.

We are committed to building a diverse and inclusiveworkforce.Spanish-speaking candidates are strongly encouraged toapply.

This position duties consist of but not limited to thefollowing:

Answering calls:Responding promptly andprofessionally to Benefit Payment Control (BPC)inbound calls areessential when interviewing claimants for unemployment and recording demographic data wage information andwork history as well as details onseverance and pension paymentsdisputed eligibility status. Answering 1099G tax questions any overpayments accounts addressing inquires related to billingcollectionsand repayment.

Identifying customer needs:Identifyingcustomer needs with active listening understand customerquestions complaints and overall needs in order to verify eligibility andensure prompt payment of benefits.

Providing solutions:Entering claimantsinformation into theBeacon cloud-based system Identifying investigatingand resolving problems related to individualclaims for unemploymentinsurance benefits.

Redirecting customers:Routing customerscall to the appropriate department orresources when necessary.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One Year of general clerical or call center experience working with the public directly.

Notes:

1. Applicants may substitute general clerical or call center experience for the required education at the rate of one year of experience for one year of education.

2. Applicants may substitute 30 credit hours at an accredited college or university for one year experience.

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check againstfiles maintained by the Division ofUnemployment Insurance (MD Labor/DUI)to determine whether any monies are owed to MD Labor/DUI as a result ofunemployment insurance overpayment/fraud. Any unpaid debt may have an impact onwhether or not a candidate is offered employment.

Please make sure that you provide sufficient information onyour application to show that you meet the qualifications for this information concerning your qualifications must be submitted by the will not consider information submitted after candidates will be ranked as Best Qualified BetterQualified or Qualified and placed on theeligible (employment) list forat least one year.

Resumesare acceptable as additional informationonly however the application must be completed in its entirety or it will besubject to rejection.

All information concerning the qualifications including anyrequired documentation (diploma transcript certificate etc.) must besubmitted and received by the closing date. Information submitted after thisdate will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must beevaluated by an approved education review service. This evaluation must besubmitted prior to hire. For further information you may call InternationalConsultants of Delaware Inc. or World Education Services Inc.1- or .

The assessment may consist of a rating of your educationtraining and experience related to the requirements of the important that you provide complete and accurate information on report all experience and education that is related tothis position.

***Please note that your answers on the supplementalquestionnaire must correspond to the information provided on your applicationto receive credit.

This is a full-time permanent position and eligible forfull State benefits which include:

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package (annual sick personaland compensatory leave)

State Pension (defined benefit plan)

Tax-deferred supplemental retirement savings plans(401(k) and 457)

Comprehensive subsidized health dental andprescription plans with little to no deductibles free generic prescriptionsand free preventative health services

Flexible Spending Account plans for Health Care andDaycare

State Employees Credit Union

To learn more please click this link:STATE OF MARYLAND BENEFITS

Veterans may qualify for additional bonuspoints towards certification. Any job offer will be contingent on the candidateproviding a U.S. Military form DD 214 verifying honorable discharge fromservice prior to starting employment (and may be requested prior tointerview).Permanent State employees do not need to submit proof ofVeterans status.

If you are unable to apply online or encounter difficultyattaching required or optional documentation you may submit via email toPleasebe sure to include your name identification number (Easy ID#) and jobannouncement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications required documentation and anyrequired addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources
Attn: 25-/ (UI Associate I/SA)
100 S. Charles Street
Baltimore MD 21201

The MD StateApplication Form can be found online

Maryland Department of Labor is an equal opportunityemployer. It is the policy of MD Labor that all persons have equal opportunityand access to employment opportunities services and facilities without regardto race religion color sex age national origin or ancestry maritalstatus parental status sexual orientation disability or veteran status.