Customer Service Representative
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Job Location:
Princeton, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Details:
Stefanini Group is hiring!
Stefanini is looking for a Customer Service Representative in Princeton NJ(Hybrid)
For quick apply please connect with Rahul Kumar; Ph: /
W2 Only!
*This position is hybrid: Currently Wednesdays are mandatory in the Princeton office with Mondays Tuesdays Thursdays & Fridays WFH. However this can change at any time so candidates MUST be made aware.*
* Shift times are rotated between all team members: 8AM-4PM 9AM-5PM 11AM-7PM & 12PM-8PM.
Candidates must be able and willing to work all shifts on any given day of the week.*
Responsibilities:
- Provide high-level telephone email and web chat support for the suite of PIB products; including Factiva Risk & Compliance and Newswires.
- Answer global customer queries concerning content/data product navigation billing/account administration and more.
- Provide professional-level support to retain customers and increase customer loyalty.
- Strong ability to multitask prioritize and enthusiastically resolve customers concerns while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement and participate in new product and procedural training.
- Work with other departments to ensure escalated issues are handled efficiently and correctly.
#LI-RK1
#LI-HYBRID
Details:
Required:
- Highly proficient in English for both written and verbal communication within a corporate environment
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems assess needs and find solutions
- Ability to listen empathize and effectively handle challenging customer inquiries in a professional and pleasant manner
- Ability to maintain a positive attitude in an often busy and stressful environment
- Ability to understand new technical systems and applications quickly
- Attention to detail and the ability to multitask prioritize and meet deadlines
- Positive outlook on change and flexible approach to team-based work environment and structure
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
Preferred:
- Experience in a contact center and/or customer service environment
Desired:
- Salesforce experience is a plus
- Desire to grow within the company
- College degree desired
- Previous research experience desired
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group:
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
