Last Line of Defense Basis Senior Consultant

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

#SAPECSCareers

#SAPMonterreyLabsCareers

Summary & Role Information:

Within the Customer Services and Delivery (CS&D) board area the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAPs private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups patching provisioning and upgrades restore and disaster recovery infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/AMER/APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery the Application Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as improving monitoring and tool integration Admin Access Management providing guidance on release strategy extending knowledge transfer into distributed operations teams as well as running various inhouse tools.

Role Information:

IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS Respond troubleshoot and resolve alerts and incidents Being an escalation point on LLD Level (Last Line of defense) for productive issues Follow change management processes during service request execution Seek opportunities to streamline standard operating procedures through automation Must feel comfortable working in a fast paced dynamic and flexible environment Operates effectively in a global 24x7 International team.

Role Requirements:

Bachelors degree or higher in one of the following areas: Computer Science Engineering Information Technologies Management

Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)

Experience in at least one non-NetWeaver technology: BOBJ SAP Convergent Charging/Mediation OpenText HANA XSA etc.

Strong capabilities in technical documentation

Capacity to continuously acquire new knowledge in an independent and proactive way

Good analytical and solution-oriented thinking

Very good communication and networking skills

Strong customer service focus

Very good English language skills

Work Experience

12 years of experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams

Strong working knowledge in Linux and Windows operating system platforms

Strong working knowledge in HANA Sybase ASE and/or other Database management systems

Strong working knowledge managing technical documentation and knowledge productization

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437974 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid