Customer Service Advisor

Paris - France

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.

Working with people in over 200 countries and territories we are on the ground in more than 100 countries.

We connect. We inspire.

British CouncilPayband 2

Contract Type: Indefinite Contract

Location: Paris France

Closing Date: 2nd November 2025

Salary: This role offers a starting salary 2105 with the potential for progression up to 2472 subject to skills and expertise.

You must have the legal right to work in France at the time of application.
There is no relocation or sponsorship support.

Role Purpose:

This role is ultimately responsible for delivering high-quality service to customers meeting their needs and enables the British Council to achieve business and impact objectives as outlined in the France Country Plan and other relevant corporate documentation.

Accountabilities/Responsibilities:

Customer Engagement & Sales Support

Act as the single point of contact for Teaching Centre customers supporting them from first enquiry through to post-sale assistance.
Deliver sales consultations (in person online or via phone) highlighting the benefits and unique selling points of British Council English courses.
Maximise enrolments by identifying opportunities for cross-selling and upselling.
Promote and provide information on the full range of British Council services including Teaching Centre Exams Arts Education and Society programmes and UK study opportunities.

Customer Service & Operational Delivery

Welcome and assist visitors at the front desk and respond to enquiries via phone email and social media in line with corporate customer service standards.
Support registration events level checks parent meetings and exam sessions in coordination with relevant teams.
Distribute promotional and informational materials to both in-person and remote customers.
Register students process payments issue receipts maintain accurate student records and prepare daily income reconciliations in line with financial and operational standards.

Systems Feedback & Continuous Improvement

Maintain accurate records of all enquiries and sales opportunities using designated systems.
Gather and record customer feedback to help improve services and processes.
Demonstrate British Council values and comply with all corporate performance and service quality standards.

Role specific knowledge and experience:

Minimum / Essential Requirements

Confident user of Microsoft Office applications (Word Excel Outlook PowerPoint)
Accuracy/attention to detail
Fast learner and passion for customer service and sales
Self-motivated with a results-driven approach
Experience working with CRM & Call management systems

Desirable Requirements

One year of sales and/ or customer service experience

Language Requirement:

B2 English proficiency (written and spoken)
C2 French proficiency (written and spoken)

A connected and trusted UK in a more connected and trusted world.

Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email

Required Experience:

Unclear Seniority