Sr. Patient Accounts Representative John W. Keys Speech and Hearing Center (Part-time)

Required education: High School Diploma or GEDAND:

Skills:

• MedicalOffice Experience
• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite (Word Excel and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meetings and education programs

This position is located at the College of Allied Health in the John W. Keys Speech and Hearing Center. Parking is available right behind the office.

Under general supervision may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing charge entry collection registration scheduling follow-up coding payment posting and credit balance resolution.

Duties:

• Reviews patient admitting records and extracts information. Enters patient identification and demographic information into the billing system. Contact agency representatives to verify the type and extent of insurance coverage.

• Reviews source documents to determine if sufficient data is present for processing. Transcribes and/or verifies data from source documents to enter into the system. Batches and enters charges and generates cash totals. Balances batches by comparing batch proofs to source documents.

• Acquires information from the organization for the patient insurance carriers or other entities. May interact with hospital patient accounting or records to obtain patient demographics or other billing information. Operates the hospital information system to obtain demographics insurance and status of approvals or denials. Completes inpatient and outpatient documents processing. Assists with resolving problems with IDX billing. Maintains records of charges payments and third-party charges.
• Answers patients questions. Handles correspondence regarding collection activity and records results. Identifies patient accounts for collection action. May receive patient payments and/or issue payment receipts. Initiates contact with the patient and/or third-party carriers if there is a delay in responding to statements or claims.
• Record CPT and ICD-9 codes on billing forms.
• May receive incoming calls and resolve issues. Records on the computer billing system any results from mail or telephone contact. Contact insurance carriers regarding non-payment and/or improper payment of claims. Reviews denials. Interfaces with patients physicians and others regarding billing operations and funds.
• Posts receipts to proper patient accounts. Posts denials. Compare batch proofs and source documents for accuracy.
• Assists with reviewing and balancing IDX transaction reports. Reconciles daily IDX receivables reports. Prepares billing statements from statistical data.
• Reviews daily billing and accounts receivable credit balance reports. Prepares daily refund check requests. Prepares daily credit balances other than refunds. Posts refund checks to patient accounts and mails refund checks with supporting documentation.
• Pulls patient charts for appointments or to file lab x-ray hospital information or other information into the medical records for patients and other providers or patient inactive patient charts for storage. Maintains log of charts in charts that have been sent to storage that are needed in the torn charts with new up new patient charts and/or packets of medical records from other facilities.
• Dispenses supplies as appropriate person when supplies are low and need to be notes and letters for immunization mail receipts according to University and distributes mail.
• Performs various duties as needed to successfully fulfill the function of the position.