Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA
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Job Location:
Philadelphia, PA - USA
Yearly Salary:
$ 60 - 70
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Front Office Manager
Location: Warwick Rittenhouse Square A Marriott Bonvoy Hotel Philadelphia PA
Position Summary
The Front Office Manager oversees the daily operations of the front desk guest services and bell/valet functions to ensure a seamless and welcoming guest experience. This role requires strong leadership operational excellence and a guest-first mindset aligned with Marriott Bonvoy service standards. The Front Office Manager partners with hotel leadership to drive guest satisfaction employee engagement and financial performance.
Key Responsibilities
Guest Service & Operations
Oversee front desk bell/valet and guest services operations to ensure smooth check-in/check-out and service delivery.
Resolve guest concerns and complaints promptly and professionally ensuring service recovery that aligns with Marriott Bonvoy standards.
Monitor guest satisfaction scores and implement initiatives to improve the guest experience.
Ensure all associates deliver a consistent warm and professional guest interaction in line with brand values.
Leadership & Team Development
Recruit train schedule and supervise front office associates.
Provide ongoing coaching and performance feedback to build a motivated service-oriented team.
Foster a culture of teamwork accountability and empowerment.
Conduct daily stand-up meetings to communicate priorities arrivals VIPs and group needs.
Financial & Administrative
Manage departmental budgets payroll and labor productivity in line with hotel financial goals.
Monitor room revenue upselling initiatives and front office sales opportunities.
Ensure accurate cash handling credit procedures and compliance with all financial controls.
Review daily reports occupancy forecasts and collaborate with Revenue Management and Sales to maximize performance.
Compliance & Standards
Maintain compliance with Marriott brand standards company policies and local/state regulations.
Ensure adherence to safety security and emergency procedures.
Maintain clean organized and welcoming front-of-house areas.
Qualifications
Bachelors degree in Hospitality Management or related field preferred.
35 years of progressive front office or guest services leadership experience preferably within Marriott or other full-service/luxury hotel brands.
Proven ability to lead teams in a fast-paced guest-centric environment.
Strong problem-solving communication and interpersonal skills.
Knowledge of Marriott systems (FOSSE MARSHA Opera Lightspeed etc.) preferred.
Ability to work a flexible schedule including evenings weekends and holidays.
Physical Requirements
Ability to stand for extended periods.
Ability to move lift carry push pull and place objects weighing up to 25 lbs.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
