Support Engineer

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Support Engineer

Position Summary: We are looking for a skilled L2 Support Engineer to maintain troubleshoot and enhance our support systems and platforms. This role involves close collaboration with cross-functional teams to ensure operational continuity rapid issue resolution and ongoing improvement of our technical support environment. The ideal candidate will have a strong technical foundation practical problem-solving abilities and a commitment to delivering reliable high-quality solutions.

Schedule: This role follows a 4-day workweek (10 hours per day) to support continuous coverage and operational efficiency.

Key Responsibilities:

Provide technical support and resolve issues for production systems and applications.
Collaborate with product management operations and development teams to analyze problems identify root causes and implement long-term solutions.
Contribute to the design development and maintenance of scalable support tools and platforms using ReactJS React Native Java and AWS.
Ensure adherence to coding and operational best practices to maintain high standards of quality and reliability.
Participate in agile development processes including sprint planning and daily stand-ups.
Monitor system performance identify bottlenecks and recommend optimizations.
Document troubleshooting procedures known issues and resolutions to improve team efficiency and knowledge sharing.
Stay informed about industry trends and emerging technologies to enhance the support ecosystem.

Mandatory Skills:

Strong proficiency in ReactJS React Native Java and AWS.
Solid understanding of software development and support methodologies.
Hands-on experience with Datadog Dynatrace or similar monitoring tools.
Excellent analytical and troubleshooting skills for resolving complex technical issues.
Strong communication and collaboration skills for working across multiple teams.

Preferred Skills:

Familiarity with third-party integrations such as Braze Amplitude Uberall Olo mParticle FreedomPay etc.
Experience with agile methodologies such as Scrum or Kanban.
Exposure to CI/CD pipelines and automated testing frameworks.
Prior experience in support engineering or customer-facing technical roles.

Qualifications:

Bachelors or Masters degree in Computer Science Engineering or a related field.
Minimum of 3 years of experience in a software support or development environment.
Proven ability to deliver high-quality technical solutions under tight timelines.
Strong organizational skills and attention to detail.

Support EngineerPosition Summary: We are looking for a skilled L2 Support Engineer to maintain troubleshoot and enhance our support systems and platforms. This role involves close collaboration with cross-functional teams to ensure operational continuity rapid issue resolution and ongoing improvemen...