Technical Support for Integrations
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hi!
Were looking for a Technical Support for Integrations to join Factorial and become the go-to expert on our Public API. Youll be the first member of our new Tech Partner Integrations team to help our partners and customers successfully connect with Factorial through our Public API and integrations ecosystem.
The Role
Youll handle the more complex technical inquiries related to APIs authentication and third-party integrations acting as the bridge between our partners support agents and engineering teams.
Your goal will be to unblock partners quickly ensure smooth integration experiences and help improve our API tools and documentation based on real-world feedback.
What Youll Do
Resolve technical issues related to Factorials integrations APIs and webhooks analyzing logs reproducing issues and identifying root causes.
Collaborate with partners developers via tickets email or video calls to guide them through technical challenges.
Escalate complex issues to Product or Engineering when necessary ensuring clear documentation and context for faster resolution.
Maintain and improve support documentation FAQs and troubleshooting guides for recurring API and integration topics.
Collect and communicate feedback from partners to help improve our API capabilities and developer experience.
Partner with Support Product and Engineering to ensure a consistent and high-quality experience across all integrations
Who You Are
24 years of experience in technical support integration support or similar roles in a SaaS environment.
Solid understanding of REST APIs authentication methods (OAuth API keys) and webhooks.
Comfortable using tools like Postman API consoles or developer dashboards for testing and troubleshooting.
Strong analytical and problem-solving skills you can read logs debug API calls and identify where an integration breaks.
Excellent communication and collaboration skills you can explain technical concepts clearly and manage expectations effectively.
Curious and proactive you enjoy learning new systems documenting findings and helping others succeed.
Nice to Have
Experience supporting SaaS products or HR/ERP systems.
Basic scripting or development knowledge (e.g. JavaScript Python) to assist in debugging.
Familiarity with Zapier Swagger/OpenAPI Postman collections and API monitoring tools.
Compensation
The salary range for this position is between 28.000 and 34.000 total compensation with a performance-based bonus up to 10%. We wont consider how many years of experience you have but your knowledge and skills.
Perks of being part of our team
We care about people and we also offer a lot of benefits for employees:
High growth multicultural and friendly environment
Continuous training and learning based on your needs
Alan private health insurance
Healthy life with Wellhub(Gyms pools outdoor classes)
Save expenses with Cobee
Language classes with Preply
Get the most out of your salary with Payflow
And when at the office...
Breakfast in the office and organic fruit
Nora and Apetit discounts
Pet Friendly
Join Factorial where people grow
Diversity is part of our culture we have more than 43 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume identity pronouns cover letter etc). We do not discriminate on any aspect in fact; Factorial encourages everyone to join us!
About us
Factorial is an innovative Business Management Software solution designed to streamline company processes for small and medium-sized enterprises. Founded in 2016 our mission is to help companies automate workflows centralize people data and make better business decisions. With customers across over 60 countries worldwide weve built a diverse team thats driving change in the business management tech space. Join us as we continue our rapid growth journey!
Our Values
We own it: We take responsibility for every project. We make decisions not excuses.
We learn and teach: Were dedicated to learning something new every day and above all sharing it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We believe that the worst mistake is not learning from them.
Wanna learn more about us Check our website!
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
