PHP EUS

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Candidate should have good knowledge in providing the End-User Support for PHP based
Applications secondary skills could be Symfony Laravel Java Angular MySQL.
Monitoring first pass of Ticket Triage (analyze diagnose and resolve) & Generation through SPOC
Analyze incident and provide details and feedback to L2
Proactive analysis of all issues & requests identification method to prevent in future
Ensure SLA Compliance for Incidence Response & Resolution
Analyze logs configs. & data to troubleshoot the incident and identify the cause
Coordinate crisis call engage experts manage Incident to resolution (Issue ownership triage & resolution) and focus on Recovery
Deployment Support
Provide Full Support to the Level 3 team for all hands-on-deck production issues

Thanks & Regards

Job Description Candidate should have good knowledge in providing the End-User Support for PHP based Applications secondary skills could be Symfony Laravel Java Angular MySQL. Monitoring first pass of Ticket Triage (analyze diagnose and resolve) & Generation through SPOC Analyze incident and ...