Technical Manager (office automation)

Job Position: Technical Manager (office automation)

Ref: 5100

Location: PE/Gqeberha

Salary: Commensurate with qualification and experience

To start in January 2026

Email your CV to

Qualifications / Requirements:

• Minimum Grade 12
• Experience in a Management capacity advantageous
• Basic networking experience
• Basic Microsoft Office knowledge
• Yeastar Samsung or Panasonic PABX experience
• Basic Mikrotik knowledge advantageous
• Certified in Hikvsion advantageous
• Must be able to build site solutions i.e. complete site surveys
• Flexible travel and office hours
• Valid drivers license
• Ability to speak English and Afrikaans advantageous with clear oral and written skills

Key Performance Areas:

Staff management:

• Management of Technicians
• Scheduling of the set-up and installations
• Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them
• Manage and maintain monthly standby roster and ensure afterhour support of standby employees are in place
• Train Technicians or arrange for training on new products or product updates
• Set goals for performance deadlines in ways that comply with the companys vision
• Utilise KPI metrics to help guide team performance through coaching

Customer service

• Attend to customer complaints and resolve or escalate issues accordingly and when necessary recommend system improvements and/or replacements
• Drive effective customer service and ensure quality of service is standardised across all Technicians
• Create and maintain all relevant records files and documentation required for seamless customer service
• Setup customer training after installations where necessary
• Measure monitor and maintain customer service and satisfaction

To start in January 2026

Email your CV to

Qualifications / Requirements:

• Minimum Grade 12
• Experience in a Management capacity advantageous
• Basic networking experience
• Basic Microsoft Office knowledge
• Yeastar Samsung or Panasonic PABX experience
• Basic Mikrotik knowledge advantageous
• Certified in Hikvsion advantageous
• Must be able to build site solutions i.e. complete site surveys
• Flexible travel and office hours
• Valid drivers license
• Ability to speak English and Afrikaans advantageous with clear oral and written skills

Key Performance Areas:

Staff management:

• Management of Technicians
• Scheduling of the set-up and installations
• Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them
• Manage and maintain monthly standby roster and ensure afterhour support of standby employees are in place
• Train Technicians or arrange for training on new products or product updates
• Set goals for performance deadlines in ways that comply with the companys vision
• Utilise KPI metrics to help guide team performance through coaching

Customer service

• Attend to customer complaints and resolve or escalate issues accordingly and when necessary recommend system improvements and/or replacements
• Drive effective customer service and ensure quality of service is standardised across all Technicians
• Create and maintain all relevant records files and documentation required for seamless customer service
• Setup customer training after installations where necessary
• Measure monitor and maintain customer service and satisfaction

Commensurate with qualification and experience