Desktop Support Technician L2 ID
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Kawasan Industri Jababeka Jl. Jababeka V Blok G Kav. 4-6 Cikarang Utara Bekasi Jawa Barat 17530 Indonesia
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
Job Title: Desktop Support Technician
Key Responsibilities:
Provide first and second-level technical support resolving hardware and software issues for desktops laptops and peripherals.
Install configure and troubleshoot Windows operating systems Microsoft Office 365 and other authorized applications.
Perform preventative maintenance repairs and hardware upgrades on IT equipment.
Manage and accurately document all service requests and resolutions within the ticketing system.
Provide basic support for Mac OS and mobile devices (iOS/Android).
Requirements
- Candidate Requirements:
Minimum 18 months of professional experience in a desktop support role.
Proven hands-on experience with Windows OS Active Directory and MS Office 365.
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
CompTIA A or Microsoft Certified Professional (MCP) certification (or higher).
Excellent communication skills and a strong customer-service orientation.
Benefits
Competitive Salary: We offer a attractive compensation package that rewards your skills and experience.
Modern Workspace: Work in a state-of-the-art comfortable and well-equipped office designed for productivity and collaboration.
International & Supportive Environment: Become part of a diverse global team. We foster a culture of open communication mentorship and teamwork where everyone is valued.
Ready to apply Please submit your resume.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
