AMR Retail Executive Relations Representative
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
23 days ago
Vacancies:
1 Vacancy
Job Summary
Representatives handle a wide range of complex problems including the companys most serious sensitive and visible customer satisfaction issues. Representatives will often liaise with business partners to identify and resolve improvement opportunities. Representatives exercise judgment and discretion to decide the appropriate course of action when needed.
- 3 years customer-facing experience in a contact center or technology retail store environment
- 1 year in a role which provided administrative support to frontline specialists in escalated customer situations including sending business updates to leaders with excellence
- Consistently meets or exceeds customer satisfaction goals
- Experience de-escalating sensitive customer issues by phone or in person
- Experience with positioning sensitive and confidential outcomes
- Ability to read write and speak Mandarin fluently
- Genius Bar experience in Apple Retail or experience troubleshooting devices with customers
- BA/BS or equivalent relevant experience
Required Experience:
Unclear Seniority
Key Skills
- Electrical
- Accomodation
- Corporate Sales
- AC Maintenance
- Barista
- ITI
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
