Microsoft Dynamics 365 CRM Lead

10 years of experience in Microsoft CE application development as a lead developer and/or architect.

5 years as a Microsoft certified solution architect for business applications.

Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.

Strong experience developing and deploying solutions using D365 CE and Power Platform leveraging AI and Machine Learning to build intelligent business applications.

Proven integration experience in an event-driven decoupled architecture including integrations with SAP ERP for pricing billing and financial systems as well as payment gateways.

Experience with payment processing systems such as digital wallets peer-to-peer payment methods and integrations with social media Natural Language IVR ChatBOT and contact center systems.

Recognized as a Microsoft MVP in Business Applications Customer Experience Power Apps or CoPilot Studio (or equivalent standing).

Azure AI Fundamentals certification or comparable AI/Machine Learning certification.

Possession of Microsoft Dynamics-related certifications.

Bachelors degree in business management or information systems or an equivalent combination of education and experience.

Experience with Enterprise Business Solutions particularly SAP projects.

Familiarity with ITIL and ITSM practices and methodologies.

Analyze and document the current and target state of Microsoft CE applications configurations and technologies.

Architect and implement custom Microsoft CE solutions and integrations within the enterprise ecosystem.

Develop and maintain a technical roadmap to guide CRM portal and web application delivery.

Lead mentor and assign work to CRM and full-stack development teams.

Manage successful deployment of Microsoft CE UBOS and related systems ensuring adherence to standards and policies.

Serve as a subject matter expert and advisor on Microsoft CE capabilities trends and best practices.

Oversee integration efforts with ERP systems middleware payment gateways and telephony/contact center platforms.

Lead data migration initiatives to Microsoft CRM from legacy or non-commercial systems.

Ensure all technical work is fully documented including functional designs test plans and impact analyses.

Collaborate with business owners project sponsors vendors and technical staff to ensure solution alignment and delivery.

Drive AI and machine learning adoption using Azure AI services Copilot and Dynamics 365 CE enhancements.

Facilitate training sessions and knowledge transfer for teams adopting new Dynamics and AI technologies.

Participate in project governance risk management and performance reviews.

Uphold organizational policies standards and security practices throughout solution design and delivery.

Work independently and proactively to achieve project milestones and resolve technical challenges.