Patient Services Representative (BariatricGeneralPedi Surgery, 40 Hours, Days) (SEIU)
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY:
The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls emails and on-line appointments for various BMCs Practices including Bariatric General Surgery Pediatric Surgery and other Practices within BMC. The PSR will handle all patient inquiries including but not limited to scheduling and/or rescheduling appointments conducting follow up calls with patients resolving patient questions/concerns regarding medication refills insurance verifications and other activities to satisfactorily resolve patient requests. They will document patient information in the appropriate hospital systems as required by the Practice Guidelines.
Position: Patient Services Representative
Department: Bariatric/General/Pedi Surgery
Schedule: 40 Hours Days (SEIU)
JOB REQUIREMENTS
EDUCATION:
A minimum of a High School diploma/GED is required. Training as a Medical Assistant Pharmacy Technician or other relevant healthcare background training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.
EXPERIENCE:
- Must have at least 1-2 years experience working in a medical office or 1-2 years experience as a call center or customer service agent
KNOWLEDGE AND SKILLS:
- Have excellent communications skills (oral and written) and be able to communicate effectively with patients over the phone and in email and other communications
- Have extensive computer experience and be able to work within multiple applications (MS Word Excel Outlook and scheduling/insurance systems) and document work in a professional and efficient manner
- Be familiar with medical terminology and be able explain healthcare issues to patients with empathy and concern
- Excellent English (multi lingual is a plus) communications skills (oral and written) with the ability to document work completed in a professional efficient manner. Bi or multilingual is a plus
- Experience with standard hospital registration and billing systems or ability to learn such systems is also required
Equal Opportunity Employer/Disabled/Veterans
According to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
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- Administration Support
- Activex
About Company
Boston Medical Center (BMC) is a private, not-for-profit, 514-bed, academic medical center located in Boston’s historic South End. The hospital is the primary teaching affiliate for Boston University School of Medicine. BMC emphasizes community-based care, with its mission to provide ... View more
