IT Change Consultant

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID 2025-0306

Role Background

The Alliance Federation Network (AFN) and Alliance Federation Services establishes a federated network that integrates the NATO Enterprise NATO Nations NATO Force Structures and Multinational Entities across the Alliance. NCIA is the primary contractor to deliver the AFN/AFS Federation with NATO Nations on behalf on NATO Digital Staff Brussels This integration facilitates the interconnection of Alliance Federated Participants (AFP) to the AFN by encompassing a range of technical services including Communications the Core Services the Community of Interest (COI) Services the Service Management and Control (SMC) and Communication and Information Systems (CIS) Security.

The AFN is a NATO Enterprise-driven and Nations-enabled initiative to build a modern coherent transparent and effective CIS platform for delivering and consuming C3 services across the Alliance. It evolves the current NATO Enterprise-centric Alliance- wide network (NS WAN) into a broader and distributed network of networks building upon the model of the Internet and specifications developed under the Federation Mission Networking (FMN) framework.

The project will instantiate the Governance & Management structure to realise the intended AFN/AFS aims as stated above.

Role Duties and Responsibilities

• Provide subject matter expertise to support IT change management across the 32 NATO Nations also known as Alliance Federated Partners (AFPs) and NCIA;
• The SME will support the following:
  • Provides status reports for implemented IT service changes to the AFS Service Management Working Group.
  • Generate forward schedule of change for publication to all AFPs.
  • Chair the AFS Change Advisory Board and provide agenda and minutes.
  • Provide Request for Change guidance and direction to AFPs.
  • Assesses analyses develops documents and implements changes based on requests for change.
  • Ensures that operational processes are in place for effective change control.
  • Describes major AFS change phases checkpoints and deliverables
  • Develops configures and maintains tools to manage and report on the lifecycle of change requests.
  • Identifies problems and issues and recommend corrective actions.
  • Documents the procedures and changes made in IT service.
  • Ensures Service Management tooling i.e. ITSM is ready to support change management & control
  • Identifies risks and vulnerabilities assesses their impact and probability develops mitigation strategies and reports to the business.
  • Involves specialists and domain experts as necessary.
• The SME shall engage and interact with stakeholders from all AFPs/NCIA;

Essential Skills Experience and Certifications

• Extensive relevant and recent experience in change management/enablement (at least 5 years) all:
• IT Service Management experience in a military service provider environment
• Experience in engaging with the primary customers i.e. NDS NHQ ACO etc.;
• Knowledge of the NATO processes especially for transition management i.e. release and deployment change management assurance validation and testing change evaluation and knowledge management
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization including International International Military Staff and NATO Digital Staff (former C3 Board).

Working Location

• Braine-lAlleud Belgium

Working Policy

• Onsite
• Part Time (20 hours per week)

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance