UX Researcher

In 2024 Yext acquired Hearsay Systems bringing together two industry leaders to form one unified organization. By combining Yexts brand visibility expertise with Hearsays best-in-class compliant engagement solutions were delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data insights and recommendations empowering brands to convert prospects into customers faster and more effectively.

This is a hybrid position offering the flexibility of remote telework with the requirement to be on-site at least one day per week on average. Occasional adjustments may be made based on team needs or project demands.

A performer with strong communication skills who is growing in resourcefulness and organizational relationships. UX Researcher II contributes to shipping product work and provides independently driven research insights that influence product outcomes.

What Youll Do

Core Research

Research Methods

• Plan and execute qualitative and select quantitative research studies with minimal guidance.
• Create research protocols interview guides and participant screeners aligned with product goals.
• Independently identify relevant methods (e.g. interviews usability testing surveys journey mapping).
• Contribute to product-level insights that inform design content and engineering decisions.
• Identify research opportunities and gaps in coverage within the product space.

Participant Recruitment

• Use internal and external platforms to recruit diverse participants aligned with study goals.
• Collaborate with CSMs or other internal partners to recruit from live customer accounts.
• Develop and reuse recruiting templates or tools to support team scalability.

Research Execution

• Conduct research sessions independently using moderated and unmoderated techniques.
• Analyze raw data and synthesize into clear insights themes and frameworks.
• Translate findings into actionable recommendations that shape product strategy and roadmap.

Communication and Collaboration

Internal

• Partner with Designers PMs and Engineers to define scope questions and decision points.
• Share work-in-progress and insights in team reviews or standups.
• Participate in and occasionally facilitate research synthesis workshops or critiques.

Cross-Functional

• Collaborate with CSMs PMs or Sales to ensure insights reflect customer realities.
• Present research outcomes to cross-functional stakeholders in clear and actionable formats.
• Guide teams in interpreting research implications and applying them to product planning.

Customer

• Conduct user interviews and usability tests with a focus on surfacing motivation pain points and behaviors.
• Capture structured notes quotes and recordings to support stakeholder engagement.
• Tailor session goals to reflect evolving business and design needs.

Research Operations and Enablement

• Maintain research documentation and contribute to team repositories and toolkits.
• Build reusable templates or checklists that improve research quality or speed.
• Help non-researchers choose and apply appropriate methods.
• Document studies in knowledge bases and support team-wide enablement efforts.

Team (Interventions Mentoring Enablement)

• Share learnings and skills with peers via critiques onboarding support or internal workshops.
• Troubleshoot tooling or process issues and share solutions.
• Mentor junior researchers or cross-functional partners conducting research.
• Contribute to improving team bandwidth and research consistency.

Data Hygiene and Documentation

• Maintain clean well-organized research artifacts that are easily discoverable.
• Upload and tag findings recordings and synthesis outputs in team repositories.
• Follow and evolve best practices for research documentation tracking and indexing.
• Ensure insights are reusable clearly sourced and shareable across product teams.

What You Have

Each competency is supported by observable behaviors and sample evidence to clarify expectations and support performance conversations.

Communication

Verbal and Written

• Communicates research plans decisions and findings clearly across disciplines.
• Writes research protocols summaries and insights with clarity and purpose.
• Seeks and incorporates feedback to improve communication quality.

Formal Presentations

• Presents research findings and strategic implications to cross-functional stakeholders.
• Facilitates discussions and playback sessions that build alignment and clarity.
• Uses visuals storytelling and structure to communicate with impact.

Observable Behaviors

• Shares updates and summaries in writing that clarify progress blockers and next steps.
• Adapts presentation style to match audience needs (PMs Designers Executives).
• Leads or supports team sessions to share findings and discuss implications.

Sample Evidence

• Research summaries decks or wiki posts with actionable recommendations.
• Playback recordings or notes from cross-functional share-outs.
• Stakeholder feedback on clarity delivery or utility of research outputs.

Learning Agility and Coaching Others

• Seeks opportunities to deepen domain knowledge and improve research methods.
• Adapts quickly to changes in product project or user landscape.
• Supports learning of peers and non-researchers through templates tips or guidance.

Observable Behaviors

• Attends and applies learnings from workshops talks or peer critiques.
• Proactively documents and shares useful resources with the team.
• Mentors or supports junior team members or designers conducting their own research.

Sample Evidence

• Contributions to team toolkits templates or onboarding guides.
• Slack posts or wiki contributions with method tips or insights.
• Feedback from mentees or collaborators.

Results-Driven

• Ensures research efforts support product and UX goals.
• Prioritizes work based on strategic value and timelines.
• Iterates plans and deliverables to align with evolving needs.

Observable Behaviors

• Manages multiple research tracks and adjusts scope when needed.
• Communicates progress and pivots clearly to collaborators.
• Aligns deliverables with product impact or milestone goals.

Sample Evidence

• Research backlog or prioritization docs showing trade-offs.
• Retrospective notes or sprint updates.
• Examples of research that directly influenced roadmap or UX improvements.

Research Acumen

• Applies best practices for usability testing user interviews and survey design.
• Synthesizes insights into themes frameworks or user models.
• Proactively identifies research opportunities within a product area.

Observable Behaviors

• Runs research sessions independently and adapts techniques when needed.
• Builds journey maps personas or insight frameworks.
• Flags assumptions or gaps and proposes research coverage.

Sample Evidence

• Annotated protocols and recordings.
• Insight documentation with structure and clarity.
• Examples of frameworks or artifacts reused across the team.

Business Acumen

• Understands the goals language and metrics of the business.
• Connects research insights to business outcomes and product KPIs.
• Advocates for user outcomes within business constraints.

Observable Behaviors

• Frames research insights in terms of customer value or business risk.
• Adapts communication to different stakeholder types.
• References OKRs or KPIs when prioritizing questions.

Sample Evidence

• Research summaries linked to product strategy docs.
• Feedback from PMs or Sales about insight value.
• Questions raised in planning sessions that reflect business fluency.

Innovation and Adaptability

• Embraces change and adjusts approaches to evolving conditions.
• Experiments with new tools methods or formats to improve quality and speed.
• Reflects on outcomes and identifies improvements for future work.

Observable Behaviors

• Shifts protocol or tooling mid-study when needed.
• Proposes experiments or pilots to test new ideas.
• Participates in retros and shares lessons learned.

Sample Evidence

• Iteration logs or synthesis recaps.
• Slack discussions about tool/process experiments.
• Team recognition for flexibility or resourcefulness.

Customer-Centricity

• Champions the user perspective across planning research and delivery.
• Ensures accessibility inclusion and real user needs shape product thinking.
• Elevates the voice of the customer in decisions

Observable Behaviors

• Highlights user pain points or needs in strategy meetings.
• Integrates inclusive practices and accessible design considerations into research.
• Shares user stories quotes or data in compelling ways.

Sample Evidence

• Clips quotes or personas referenced in roadmapping.
• Insight decks emphasizing key moments in the user journey.
• Cross-functional feedback about the relevance and clarity of user insights.

#LI-AW1

#LI-Hybrid

Yext is committed to building an inclusive and diverse culture where every person is seen heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races colors ethnicities religions creeds national origins ancestries genetics sexes pregnancy or childbirth sexual orientations genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual) ages physical or mental disabilities citizenships marital parental and/or familial status past current or prospective service in the uniformed services or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. It is Yexts policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete this form.

Security Alert

All legitimate Yext communications come from @ email addresses. Messages from other domains (for example @) are not authorized and are likely fraudulent. If you receive a message that seems suspicious do not share personal information click on links or provide payment. Instead please report the communication to.