Technical Lead Windows

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our organisation

Atradius provides trade credit insurance surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente one of the leading insurers in Spain and worldwide in credit insurance.

Unit / Team

The CTO function is part of Information Technology Services and provides infrastructure security technical services service management and support services for the Atradius group and its customers.

Within the CTO the Windows team is responsible for the delivery and management of the Windows estate and the underlying infrastructure components and products that underpin and support this estate

This role would suit a candidate used to leading highly technical teams in the windows infrastructure area or a Senior Engineer ready to expand and grow their leadership skills

Job description

The Window Team Lead is responsible for

Technology Direction. Making sure coherent plans and roadmaps are in place for all technologies within scope and that we fully exploit the capabilities and functionalities of the technologies to gain maximum value.

Technical Team Management. Lead the team including work allocation managing suppliers setting the targets lead the technical discussions and develop the technical and delivery capabilities of the team.

Technical Operational Management. Ensure all systems are fully covered for operational support meeting Incident and Change SLAs logging and monitoring backup and recovery operational reporting 24x7 on-call support operational documentation and security compliance. We work within a formal ITIL framework and the Team Lead is expected to fully manage and support this way of working

Project Support. Provide and manage a technical delivery capability to support both IT and Business based projects using both internal and 3rd party resources.

Supplier Management. Manage 3rd party suppliers for day to day technical service provision across our on-premise cloud and Saas based services

The Team Lead is expected to build strong relationships across the other technical departments and teams of both the CTO and CIO organisations.

Technology Scope

The key technology areas supported and managed by the role include as a minimum:

Windows Server hardware and operating systems both on-premise and Cloud
Windows directory services
Citrix environments
Virtualisation technologies (VMware)
Backup recovery and archiving technologies.
Logging and monitoring
Automation and Infrastructure as code
Replication technologies both locally and across sites globally

We work in a hybrid model and these technology areas will span both on-promise and cloud environments.

Responsibilities

Leading the Windows team
Developing Technology roadmaps
Managing the design implementation maintenance upgrade and patching across all technologies in scope
Backup data protection archiving and disaster recovery support with regular recovery testing to prove compliance
Responding to Requests Changes and Incidents logged in our service management systemand resolving these within SLA
Ensure all operational and supporting documentation in produced and regularly maintained
Continuously identify opportunities for service improvements automating wherever possible.
Ensure all infrastructure remains fully supportable with appropriate plans and technologies in place to facilitate this.
Prepare appropriate regular operational reports on the status and capacity of the infrastructure.
Ensure all systems adhere to Atradius IT Security policies!
Work with the Project Management office to ensure accurate reporting and delivery timescales on infrastructure projects.
Ensure that all audit and compliance requirements are fully met.

Key Job requirements

Degree level education or relevant work experience
Experience of working in a global commercial enterprise level organisation
Experience of working in a 24x7 operational environment
Proven experience in managing or leading highly technical teams
A high level of practical experience in managing the key technologies used in the Windows area.
ITIL certification or relevant experience
Excellent communication and negotiation skills and experience of conflict management and resolution
Good spoken and written English

Competencies

Have vision and motivation to provide excellent customer service and relationships.
Be challenged to work in a dynamic international and demanding environment.
Be willing and able to learn skills and use new tools and methods.
Demonstrate tactical and strategic thinking for improving IT services.
Be capable of working both independently and in a team.
Be eager a hard worker proud to deliver professional quality results
Be creative yet responsible a problem solver and enabler.
Have the ability to meet deadlines under pressure.

What do we offer

A dynamic international and challenging work environment
Training and support to reach your full potential including the opportunity for continuous professional development
Attractive terms and conditions including competitive salary pension package and a range of flexible benefits and rewards
Challenging tasks with individual development and training opportunities

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Do you have any questions about our offer
Maria-Angeles CAPILLA Human Resources is available by e-mail

I am Atradius! - Do you want to know who we are
Get to know Atradius colleagues in this video: is a global provider of credit insurance bond and surety collections and information services with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente () one of the largest insurers in Spain and one of the largest credit insurers in the world.
You can find further information on our website:

Our organisationAtradius provides trade credit insurance surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance bonding and collections products help protect companies ...