Client Service Representative Operations

    Conducts administrative intake and scripted clinical intake of calls for clinical review
    Provides quality customer service through interaction with providers administrative staff and others
    Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
    Collects and enters confidential information ensuring the highest level of confidentiality in all areas
    Maintains high-quality documentation standards when collecting and performing data entry functions
    Provides ongoing telephonic support to providers and office staff related to HealthHelps Clinical Review process
    Provides administrative support to the Clinical Review Department if needed
    Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
    Maintains acceptable levels of performance for all Key Performance Indicators such as Average Talk Time (ATT) Quality and adherence to schedule
    Participates in the HealthHelp Quality Management Program as required
    Adheres to all HIPAA state and federal regulations pertaining to the clinical programs
    Adheres to both URAC & NCQA standards in keeping with HealthHelps compliance initiatives 
    Carries out other projects and responsibilities as assigned

Qualifications :

    High School Diploma/GED required
    One (1) year of customer service experience required
    Ability to hard line internet into computer equipment provided required
    Internet upload speed of 5 mbps and download of 25 mbps required (verified at onboarding)
    Ability to adhere to strict schedule with ability to adapt to schedule changes as schedules are subject to change required
    Prior experience in a fast-paced in-bound call center environment preferred
    HIPAA compliant room required (verified at onboarding)
    Prior experience in the healthcare industry (i.e. prior authorizations patient care CPT codes etc.) preferred
    Ability to read clinical terminology with high levels of proficiency
    Ability to work efficiently in a fast-paced high call volume performance driven Contact Center
    MS Outlook and Windows proficiency
    Ability to work on dual monitors and navigate multiple software applications simultaneously
    Strong time management skills
    Highly skilled at delivering client and customer satisfaction
    Must possess strong verbal and written communication skills

PHYSICAL REQUIREMENTS 
    Ability to wear a headset for 8 hours a day required
    Ability to respond quickly to instructions in a fast-paced work environment required
    Ability to talk without voice restrictions for 8 hours a day required
    Ability to sit for extended periods of time without a break required

Additional Information :

Compensation Disclosure

The base salary for this position is $33280 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors including but not limited to the candidates experience education skillset and location.

    Geographic location 

    Overall professional experience

    Directly relevant experience

    Education and certifications

    Industry knowledge and expertise

    Skills and competencies

In addition to base pay this role may be eligible for performance-based bonuses incentive pay or commissions which are not included in the listed base salary range.

WNS complies with all applicable federal state and local pay transparency laws including those in California Colorado New York Washington and Illinois.

Note: For complete compensation information please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to):

- Medical dental and vision insurance

- Paid time off (PTO) holidays and sick leave

- 401(k) with company match or other retirement plan

- Life and AD&D Insurance

- Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other status protected under federal state or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment including the application process.

How to Apply

Please submit your application including a resume and optional cover letter through our careers page or email to

Remote Work :

Yes

Employment Type :

Full-time