Customer Service Administrator
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Job Location:
Telford and Wrekin - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Culina Logistics have a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day to day administration of Customer Services offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Salary: 28463.10 per annum.
Working hours: 4 on 4 off NIGHTS 18:00 - 06:00
Key duties of a Customer Service Administrator:
- Answering calls for both internal and external personnel.
- Problem solving for client customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers depots etc.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications :
- The ability to be flexible is essential as the shift pattern may change based on business need.
- Previous experience is desirable not essential as full training will be given.
- Passion for delivering an exceptional customer service experience.
- Attention to detail/accuracy.
- Good geographical knowledge.
- Computer literate including proficiency in Microsoft Excel PowerPoint and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.
Additional Information :
As part of our drive to make Culina Logistics a great place to work we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success which is why we offer a wide range of benefits which include:
- Annual Leave 20 days inclusive of the bank holidays.
- Pension scheme We want colleagues to enjoy a comfortable retirement so we offer a contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition We recognise that employees have gone the extra mile via Employee of the Month and Year special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of ov ... View more
