Technical Service Lead

Mainly based at Peterborough in our EMEA field service team you will cover all Coperions UK brands: Baker Perkins Kemutec and K-Tron.

Our different brands of COPERION offer comprehensive solutions from design to lifetime support for leading brands worldwide. Our continuous innovation in equipment and processes along with services leveraging the latest technology ensures efficiency and cost-effectiveness.

We are now hiring our:

Technical Service Lead

Missions :

Act as delegated authority for the Field Service UK Manager:

• Organization

Organize and manage all travel arrangements for technicians (hotels flights car rentals entry letters)

Schedule commissioning drop-in and courtesy visits to customers

Approve and coordinate technicians time off and maintain the shared calendar for service visits in-house testing and leave

Plan and organize technical trips to various regions

Conduct payroll audits and monitor ship dates for customer care sales orders

• Main Customer Contact

Support and assist Field Service Engineers during service activities to ensure smooth operations and high-quality service delivery

Prioritize customer service requests and provide quotes for technician visits

Create sales orders for trips and parts and process payments

Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)

• Field Service Engineer Activities

Oversee Aftermarket Service activities with a small team reporting to the Lead

Complete all required RAMs

Ensure the correct tooling and parts are on site for each job

In the event of a resource shortage complete the field activity

• Continuous improvement

Develop implement and measure departmental metrics and KPIs

Organize and lead briefings and debriefings for the service team

Profile :

• Recognized technical or vocational qualification in Site Management Engineering Manufacturing or related field. Experience in the baking or food industry is a plus
• Proven experience in scheduling field service management or customer relationship management. Strong organizational skills with attention to detail and ability to multitask
• Willingness to travel (at short notice) and work on customer sites both in the UK and overseas - valid Driving License.
• Ability to work independently under pressure and maintain focus during busy periods
• Excellent communication skills and ability to interact with diverse backgrounds and cultures
• Fluent in English (written and spoken); additional languages are a plus
• Experience in sales and proactive customer engagement is advantageous
• Knowledge of ERP and CRM software; proficiency in MS Office (Word Excel Outlook).

If you are a motivated and customer-oriented professional looking to make a significant impact in the Food Industry we would love to hear from you! Welcome to join us in Shaping What Matters For Tomorrow!

Who we are:

Coperion is an industry leader in compounding and extrusion feeding and weighing bulk material handling and service bringing a wealth of know-how and experience to the market. Customers benefit from Coperions divisions of Polymer Equipment & Systems and Service that are optimally networked on a global basis to offer ultimate support in the design manufacturing and implementation of ideal systems. Staffed by engineers chemists technicians and a variety of industry experts these Divisions form a powerhouse of process solutions for their is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.