Life Scientist as Global Technical Support (m|f|d)
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Job Location:
Bergisch Gladbach - Germany
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
As a member of the Global Technical Support Team at Miltenyi Biotec you will provide expert-level technical support for our product portfolio deliver product training and support products throughout their lifecycle.
- You will provide technical support to colleagues worldwide (sales support and service) distributors and customers. This includes responding to inquiries offering application support and troubleshooting technical issues.
- You will document your support activities thoroughly and analyze data to assess product performance.
- You will collaborate with other departments to manage complaints and maintain our product knowledge database.
- Occasionally you may be required to provide on-site support during customer demonstrations instrument installations or troubleshooting.
- You will create manage and deliver product training both in-house and in the field worldwide. You will also support products in collaboration with Marketing R&D and Production throughout all stages of the product lifecycle.
Qualifications :
- You hold an academic degree (Masters or PhD) in natural sciences (biology biotechnology or medicinepreferably with an immunological background) engineering or a comparable scientific qualification.
- You have proven experience in various biological fields such as cell biology immunology hematology neurology or stem cell research. Experience in flow cytometry cell culture functional assays transfusion medicine or cell processing is an advantage.
- You are a strong communicator in English capable of discussing technical issues and persuading stakeholders through written and oral presentations. Proficiency in an additional language is advantageous.
- You have a strong service-oriented mindset and excel in customer support.
- This position is office-based but requires regular international travel.
Additional Information :
What we offer
- Diversity: International teams and cross-border intercultural communication
- Room for creativity: Its the cleverest solution that we always strive for
- Health & Sport: We offer a wide range of corporate sports activities and health provision
- Miltenyi University: A clever mind never stops learning take advantage of our in-house Training Academy
Diversity is the bedrock of our creativity.
Our mission: To innovate treatments and technologies and tackle the worlds most serious health challenges. And thats why we connect the dots across various disciplines linking different perspectives skills and abilities.
You and your talent are welcome here in our inclusive and collaborative environment. So come as you are. Regardless of gender sexual identity age ethnicity religion or disability.
Become part of our team and focus on pushing the boundaries of medicine.
Contact us
If you have the skills and qualifications for this position please use the link to send us your details (application letter curriculum vitae references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
For over 30 years, Miltenyi Biotec has been a major provider of products and services that drive biomedical research and boost cell and gene therapy. More than 4,700 employees in 23 countries combine excellence in research with innovative products to create cutting-edge solutions that ... View more
