Salesforce Administration Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3200 customers across the utility government and insurance industries InvoiceClouds secure and innovative SaaS platform enhances the customer experience driving higher digital payment AutoPay and paperless adoption rates. By switching to InvoiceCloud clients can improve customer engagement and satisfaction while lowering costs accelerating payments and reducing staff workloads. To learn more visit.
About the team:
The Revenue Operations team is a talented group of engaged individuals that serve the broader organization through the creation and timely execution of the companys strategy & plans. The team spearheads the communication and deployment of prioritized tactics creates swift tracking and analysis of metrics and ensures excellence in cross-functional process development.
Role Overview:
We are seeking an experienced and driven Salesforce Administration Manager to lead and scale our Salesforce capabilities with a particular focus on advanced automation using Salesforce this role you will ensure the platform meets business needs foster best practices enable user adoption and mentor a team of Salesforce administrators. Youll be a key cross-functional partner across Sales Marketing Customer Success Client Services and Revenue Operations.
The ideal candidate has deep technical skills in Salesforce Flow Builder strong leadership experience and a proven track record of building scalable maintainable and well governed Salesforce solutions in a growing company.
Key Responsibilities
Leadership & Strategy
- Lead mentor and grow a team of Salesforce administrators.
- Define and own the roadmap for Salesforce platform enhancements automation integrations and technical debt remediation.
- Partner with senior leadership and stakeholders to align Salesforce strategy with overall business objectives.
- Enhance existing governance best practices and operating models for the Salesforce org (release cadences documentation change control).
- Serve as the escalation point for complex configuration architecture and performance issues.
Platform Administration & Automation
- Oversee core system administration users profiles roles sharing rules permissions data security.
- Design build test maintain and optimize Salesforce Flows (Screen Flows Record-Triggered Flows Scheduled Flows etc.) as primary automation tools.
- Review refactor and optimize existing flows processes triggers and workflows for performance and maintainability.
- Perform system audits monitor system health and manage technical debt.
- Lead sandbox refreshes release management and deployment.
Stakeholder & Business Partnership
- Work closely with business owners (Sales Marketing Customer Success Client Services and Revenue Operations) to gather requirements design solutions and translate business processes into scalable Salesforce automation.
- Conduct design reviews and architecture discussions for proposed features or enhancements.
- Present and communicate project status roadmaps impacts and tradeoffs to leadership.
- Lead training documentation and enablement efforts to drive adoption of new features and flows.
Data Reporting & Insights
- Oversee data quality deduplication cleansing and data governance policies.
- Collaborate with Business Intelligence and Data Warehousing to expose necessary data via reports dashboards or APIs.
- Construct and maintain Salesforce reports and dashboards for major company KPIs task completion rates and sales forecasting.
- Monitor key metrics (user adoption automation error rates performance system usage) and incorporate feedback into improvements.
Required Qualifications & Skills
- 5 years of hands-on Salesforce admin / configuration experience.
- 2 years in a leadership or managerial capacity (leading admins operations or platform teams).
- Deep expertise in Salesforce Flows building and optimizing Screen Flows Record-Triggered Flows Scheduled Flows Subflows etc.
- Strong understanding of Salesforce security model (profiles permission sets role hierarchies sharing).
- Experience with release management deployment tools and version control
- Working familiarity with integrations (REST APIs middleware ETL tools) and how automation interacts with integrations.
- Proven ability to refactor and optimize existing automations (flows apex triggers).
- Excellent problem-solving design-thinking and system architecture judgment.
- Strong stakeholder management and communication skills able to bridge technical and nontechnical audiences.
- Experience in a dynamic fast-paced environment (scale-up / growth context).
- Bachelors degree in Computer Science Information Systems Engineering Business or equivalent experience.
Preferred / Nice-to-Have
- Salesforce Certified Administrator Advanced Administrator and/or Platform App Builder (or equivalent).
- Experience with Flow Orchestration Flow Interview and newer automation paradigms in Salesforce.
- Experience with managed packages / AppExchange apps.
- Experience in Payment Processing Fintech or tech / software related companies.
- Familiarity with Salesforce AI / Einstein / Agent capabilities as they relate to process automation.
- Experience with sandbox management and environment strategies across multiple business units.
Base salary is onecomponentof total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The aboverepresentsthe expected base compensation range for this job requisition.Ultimately indeterminingyour paywellconsider many factors including but not limited to skills experience qualifications geographic location and other job-related factors.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact .
Click here to review InvoiceClouds Job Applicant Privacy Policy.
To all recruitment agencies:InvoiceCloud does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
Required Experience:
Manager
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Business Management
- Microsoft Powerpoint
- Microsoft Excel
- Operations Management
- Administrative Experience
- Leadership Experience
- Bookkeeping
About Company
Invoice Cloud provides simple online electronic bill payment solutions that improve customer engagement and increase e-payment adoption. Schedule A Demo Today.
