Overages, Shortages & Damages Supervisor
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Job Location:
Greensboro, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you someone who never rests on their laurels always strives to go above and beyond and is committed to keeping your PROMISES Do you appreciate a company culture that is open fosters work-life balance and a dynamic team environment Then Old Dominion is the home for you. We take pride in being the best in the industry and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Responsible for minimizing claims and exceptions for the service center and following up with sales and operations on issues with accounts. Supervise the daily operation of the OS&D area to also include team staffing decisions and performance monitoring of employees.
Primary Responsibilities
Minimize claims and exceptions on freight
Supervise tasks and performance of OS&D Clerks and assist where needed in those duties
Coordinate with company drivers on exceptions at time of delivery and enter information of that correspondence in the system
Process overages damages refused shipments in a timely manner
Process pictures of bad loads taken daily and forward for correction to original service center locations
Camera Investigation in efforts to locate overages shortages and damages and resolve issues
Contribute to and present in Claims Prevention Meetings
Audit delivery receipts and bill of ladings for local drivers to ensure proper procedures are followed
Process shortage reports and start investigations based off those reports
Monitor claims watch and new customer accounts for any claim issues
Review open claims for assigned terminal and check for reoccurring issues
Communicate with customers on damaged and/or missing loads
Provides positive and constructive feedback including disciplinary action to employees regarding job performance as it relates to the general job requirements of those employees they lead.
Assist in interviewing and making hiring termination and promotional decisions
Job Qualifications
Education:
High school diploma or equivalent required
Bachelors degree preferred
Experience:
2 years of experience with operations and/or customer service preferably in the transportation industry
Supervisory experience preferred
Working knowledge of AS400 and Microsoft Office
Good verbal and written communication skills
Strong interpersonal skills
Working Days:
MondayTuesdayWednesdayThursdayFridayWorking Shift:
Shift and hours to be determined.Work Days and Shift are estimates and are subject to change at any given time based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family you and your family are eligible to receive:
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- We prioritize our OD family of employees
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260 service centers
Old Dominion Freight Line Inc. is an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin gender identity and/orgender expression sexual orientation age disability pregnancy genetic informationmilitary status Vietnam Era and/or veteran status or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process please click here for contact information.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Get freight shipping services from Old Dominion Freight Line (OD), a leading Less-than-Truckload (LTL) carrier for national, expedited, and global freight.
