Customer Care Rep III
Share
Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for providing frontline customer service and support for prospective and existing customers. Issues may be received via emails incoming customer calls Market transactions customer correspondence or internal departments. The agent will work directly with customers other Vista departments and Market participants such as ERCOT and both Texas and non-Texas Utilities. This position will diagnose the inquiry / problem and ensure end to end resolution.Job Description
Key Accountabilities
Handles incoming email customer inquiries including receipt resolution and closed loop communication with the customer
Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely
Resolves correspondence requests from customers (creates mails uploads to account etc.)
Performs account corrections including billing / payment corrections adjustments resubmission / cancellation of transactions etc.
Handles incoming customer service calls
Partners with Market Relations in identifying market transaction impacting issues
Education Experience and Skill Requirements
2 years call center experience
Good problem-solving skills
Excellent customer service skills
Effective communication skills including verbal and written
Demonstrated skills in a results-oriented production environment; achieving performance objectives
General understanding and comprehension of internal systems market-related transactions; Utility Electric Market and ERCOT
Ability to positively and professionally interact with customers (internal & external) regularly
High School Diploma or equivalent
Key Metrics
Quality Assurance monthly metrics
Meet or exceed Post Call Survey goals
Responsible for achieving productivity and benchmark metrics
Contributory responsibility for achievement of Vistra Retail Scorecard customer experience goal
Job Family
Customer ServiceCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
