Concierge, Bethesda

Bethesda, MD - USA

Monthly Salary: $ 17 - 18

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Concierge

Bethesda MD

Part-Time

About us:

The St. James is a premier sports wellness and entertainment brand empowering people of all ages to reach their peak potential. Our 450000-square-foot flagship complex in Springfield VA offers a unique combination of world-class sports venues elite training spaces recovery amenities and athletic and wellness programs. We also operate Performance Club locations in Springfield VA and Bethesda MD providing signature group classes customized performance training recovery and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun lifestyle events and sporting experiences The St. James is your destination to discover your best self.

Our People & Culture:

At The St. James we are in the business of human development. Our success in delivering exceptional guest experiencesexperiences that engage inspire and delightdepends on our ability to recruit retain and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence who are proactive and action-oriented and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth we want you to be part of our team.

Job Description:

The St. James is looking for a CONCIERGE to join the team at our new Performance Club located in Bethesda Maryland. The concierge will be primarily responsible for providing an elevated level of hospitality in welcoming members and guests managing member feedback taking and escalating messages managing mail and deliveries and facilitating overall excellent member and guest experience. The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club.

Key Responsibilities:

Provide the highest level of customer service to members prospective members and guests.
Professionally greet members guests and team members.
Direct member and customer feedback or complaints to appropriate St. James manager and follow-up on issues derived from those comments.
Collaborate with the member experience Manager to order department supplies.
Answer phones in a pleasant and friendly manner. Take messages and provide feedback on the phone as required.
Update member accounts.
Ability to work opening shift evening shift and work weekends if needed.
Maintain an orderly work station area including lobby and entrance ways.
Supporting the safety of all members guests and team members.

Qualifications

Great hospitality customer service and communication skills.
Reliable professional computer literate energetic and friendly.
Strong understanding of sales and customer service techniques.
Excellent written and oral communication skills.
Interested in health fitness and/or sports.
Background check and vaccination status required.

Hourly rate: $17.65 - $18.00

Get to know us better:

job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department.

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race color religion sexual orientation gender gender identity expression or orientation genetic information national origin age disability or status as a disabled or Vietnam-era veteran.

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ConciergeBethesda MDPart-TimeAbout us:The St. James is a premier sports wellness and entertainment brand empowering people of all ages to reach their peak potential. Our 450000-square-foot flagship complex in Springfield VA offers a unique combination of world-class sports venues elite training spac...