IT MFG System Specialist 1

Fayette County, WV - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The LGES HONDA Joint Venture located in Jeffersonville Ohio is bringing the power! A transformation is happening within the auto industry and we are leading the way. We develop and manufacture large lithium-ion polymer batteries and packs of the highest quality for electric vehicle (EV) and energy storage applications.

Established in 2023 The LGES HONDA Joint Venture is passionate about developing and maintaining a culture where our associates and customers understand their value and worth. We are making a positive impact and we want you to be a part of it!

Summary:

L-H Battery is actively seeking an experienced talented and self-motivated IT Manufacturing Systems Specialist to support our line of Manufacturing Execution Software (MES). Our Software Systems Specialist is a courteous business professional who is interested in maintaining a high standard of service to our customers worldwide.

The IT Manufacturing Systems Specialist will receive extensive training in all L-H Battery applications supported. The position performs duties that require discretion and the ability to exercise sound judgement in their daily role

Responsibilities:

Develop a working knowledge of the L-H Battery systems products and apply learnedskill sets while supporting L-H Battery customers
Serve as the first point of contact for customers handling support requests and system related questions over the phone and by email
Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA)
Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion
Demonstrate strong customer relationship skills. Must have ability to work with all levels of technicalexpertise
Detect issues make reports inform team members and appropriate parties so that corrective actions can be taken
Work closely and collaborate with the Production teams Quality team and the Engineering team during software release cycles

Education/Experience:

Bachelors Degree Information Technology or in related field is preferred
Basic SQL database and SQL querying experience
0-3 years in previous customer service/support (Desktop Support Help Desk Support Customer support)
SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience is a plus
Experience in Manufacturing

Knowledge/Skills:

Microsoft OS knowledge
Basic Network and IT understanding
Excellent problem solving/troubleshooting skills
Ability to quickly learn and comprehend ever-changing technology
Ability to occasionally work extended hours to meet project deadlines
Excellent verbal and written communication skills
Flexibility with scheduling to cover support for all North American regions
Experience performing process innovation
Self-Directed and ability to work in a diverse workforce
Participate in remote meetings with LG Energy solution Teams as needed
Bilingual skills writing and speaking in English and Korean is a plus

Additional requirements:

Comply with company Personal Protective Equipment (PPE) requirements
Able to work in both office and manufacturing environments
Prompt and regular attendance within our onsite operations
Flexibility to work adjusted shifts as necessary

Are you ready to join us in our journey toward a better world Start your future with us where we are building tomorrow together. Welcome to The LGES - HONDA Joint Venture!

What differentiates The LGES - HONDA Joint Venture and makes us an employer of choice

Total Rewards:
Competitive base salary
Paid time off including vacation & paid holidays
Ability to earn compensatory time off
Industry leading benefit plans (Medical Dental Vision Rx)
Shift premium (when assigned)
401K plan with company match
Relocation assistance (if eligible)

Career Growth:
Advancement opportunities
Education reimbursement for continued learning
Training and development programs

Additional Offerings:
On-Site cafeteria
On-Site recreational area
On-Site wellness area
Clean climate-controlled environment

LGES-Honda Joint Venture L-H Battery Company is an equal opportunity employer and considers qualified applicants for employment without regard to race color creed religion national origin sex sexual orientation gender identity and expression age disability veteran status or any other protected factor.

Required Experience: