Biz Ops Manager
Share
Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The role
Business Operations drives strategic planning business critical insights and cross-functional execution. Were seeking a Business Operations Manager to support the Operations Functional Team (Servicing Transformation Fraud Etc) . You will report to the Head of Business Operations for Global Operations and will be a trusted partner for the leadership team focusing on high-impact strategic projects data analysis and driving efficient processes.
Business Operations works with many teams within SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.
A typical week will likely be split in two main buckets: 1) support strategic planning including regular weekly / monthly / quarterly performance tracking and reporting in support of the Functions and 2) special projects which require strategy analysis financial modeling problem-solving cross-functional project management and more.
What youll do:
- Assist in annual/quarterly planning and collaborate with leaders to set business priorities and goals
- Define OKRs and critical KPIs for Operations manage business performance with OKR tracking and report progress of OKRs to the business
- Own the creation iteration and ongoing optimization of recurring business forums
- Drive process optimization and standardization by identifying and improving operating inefficiencies and contributing to the Business Operations team collaboration to drive operational consistencies
- Support the Operations Leader in risk management initiatives (establish operating framework setting agenda facilitating conversations working with business lead and business control partners to escalate roadblocks)
- Drive ad-hoc activities as requested by Functional Leader or Operations Leader
- Collaborate with Data Science team to produce data driven insights and recommendations
- Run after projects such as business cases competitive analysis industry trends cross-functional initiatives and alignment with stakeholders
- Support CEO initiatives
What youll need:
- 5 years of work experience in a top-tier consulting firm consumer financial services or high growth business in an analytical capacity
- Familiarity with financial services and/or Operations functions with similar companies in private and/or public sector
- Hands on operational capabilities with advanced proficiency in Google suite MS Office apps etc.
- Strong data analytics and organizational skills
- A clear communicator with excellent verbal and written communication skills
- Inquisitive nature attention to detail diligence and a good attitude
- Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
- Comfort working in a high growth constantly changing environment
Nice to have:
- Operations experience
- Experience working with Senior Leadership Team and understanding demands of a Member Facing Shop
- Ability to act like an owner chase after problems and drive results for the business
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
