Training & Professional Development Manager
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Job Location:
Yarmouth, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
The Training & Professional Development Manager oversees the development and delivery of new hire training and ongoing education programs for internal Implementation Support and Development team members. This role leads a team of Training Leads and Training Specialists ensuring consistent high-quality training that supports employee performance and enhances client outcomes.
Principal Duties
Leadership & Team Oversight
- Manage and mentor Training Leads and Training Specialists including hiring onboarding performance reviews and career development.
- Foster a collaborative and high-performance culture focused on continuous learning and operational excellence.
Training Program Development
- Design and maintain training programs for new hires and tenured staff incorporating evidence-based adult learning principles and current product knowledge.
- Oversee curriculum development including facilitation guides participant materials assessments and job aids.
Training Delivery & Facilitation
- Ensure effective delivery of training through instructor-led (ILT) virtual instructor-led (vILT) and self-paced formats.
- Monitor training sessions and evaluate employee performance to ensure comprehension and readiness.
- Work with hiring managers and HR to address low performers during training programs.
Content Management & LMS Oversight
- Maintain training records and evaluations using the Learning Management System (LMS).
- Ensure training materials are updated to reflect product enhancements and evolving implementation practices.
Cross-Functional Collaboration
- Partner with Implementation Support and Development teams to identify training gaps and improve curriculum effectiveness.
- Liaise with leadership to align training initiatives with organizational goals and strategic priorities.
Quality Assurance & Continuous Improvement
- Conduct needs assessments and feedback analysis to refine training programs and delivery methods.
- Lead special projects and initiatives to enhance training operations and employee development.
The Training & Professional Development Manager is accountable for meeting objectives deadlines and metrics for the new hire training and professional development teams as well as for special projects assigned.
The Training & Professional Development Manager must be able to do the following:
- Develop programs using evidence-based learning approaches.
- Juggle multiple goals and deadlines in the context of the big picture
- Mentor coach and provide input and feedback
- Build a strong network and relationships throughout implementation support development and other teams.
Education Experience and Special Skills
- Bachelors degree in computer science accounting related field or comparable work experience.
- 7-10 years of experience in product instruction training or education.
- 3 years of experience in managing and leading teams
- Excellent communication presentation and facilitation skills
- Strong knowledge of evidence-based adult learning principles instructional design methodologies and learning technologies
- Ability to work independently and collaboratively in a fast-paced and dynamic environment
- Passion for learning and innovation
Required Experience:
Manager
Key Skills
- Car Driving
- Apache
- Import
- Back Office Operations
- Accident Investigation
About Company
Tyler offers public sector software solutions designed specifically for the unique needs of state, local, and federal government organizations and school districts.
