RQ09763 UX Researcher Senior

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 21-10-2025

Vacancies: 1 Vacancy

Job Summary

Assignment: RQ09763 - UX Researcher - Senior
Start Date:
Client: Land & Resources Cluster
End Date:
Office Location: 40 St. Clair. Ave. W. (3 days onsite; 2 days remote)
Organization: Land & Resources Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement
# Business Days: 255.00 Plus Extension # of Days: 126.00
Hybrid: 3 Days onsite / 2 days remote

Note: This is a hybrid assignment and requires working a minimum of 3 days per week (subject to change) onsite and 2 days from remotely

MUST HAVES:

5 years experience in Digital UX Research and Design
Demonstrated experience in conducting users research and user consultation
Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan conceptual architecture design Solution Options Analysis and Treasure Board business case development.

Key UX Research and Design experience must include:

Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
Identification of key features to include in the development of a prototype.
Deliverables include: User Research Report Personas User Journey Maps and other research artifacts as requested.
Lead the synthesis of user research insights and artifacts.

Description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5 Protect Ontario by Unleashing Our Economy Act 2025 the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.
Responsibilities Utilizing qualitative and quantitative methods conduct research of user behaviours digital needs and motivations Design the research plan with clear objectives targeting users based on their needs and challenges Write usability discussion guides to moderate user research sessions and document responses Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users General Skills Relevant experience creating data-driven user research strategies Experience as a UX researcher or similar role designing for web and mobile applications Proficiency with research documentation tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting usability testing A/B testing surveys user observation and interviews Experience collaborating with designers and stakeholders to understand business requirements Experience transforming design research into insightful analysis Experience making strategic design and user-experience decisions related to core and new functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines managing competing priorities and client relationship management experience Desirable Skills: Knowledge of human-computer interaction
Skills

Experience and Skill Set Requirements
UX Research and Design skills - 50%

5 years experience in Digital UX Research and Design
Demonstrated experience in conducting users research and user consultation
Demonstrated experience in Ontario Design System
Develops performance measures (key performance indicators) for user research and conducts follow-up
Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan conceptual architecture design Solution Options Analysis and Treasure Board business case development.

Key UX Research and Design experience must include:

Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
Identification of key features to include in the development of a prototype.
Deliverables include: User Research Report Personas User Journey Maps and other research artifacts as requested.

Service Design & Business Analysis skills - 20%

3 years experience in Digital Service Design
Demonstrated experience in Evidence- and context-based design. Has experience in designing systems for use across multiple services and can identify the simplest of a variety of approaches.
Demonstrated experience conducting iterative design proof-of-concepts / wireframes in Figma or other tools
Demonstrated experience in AODA act 2005 for WCAG elements implementation
Experience in managing user stories with Agile SCRUM Lean DevOps methodologies

Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

Soft Skills - 15%

Excellent analytical problem solving and decision-making skills
Excellent communication skills both written and verbal
Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Agile and Public Sector Experience - 15%

Experience in managing user stories with Agile SCRUM Lean DevOps methodologies
Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
Thorough understanding of SDLC specifically QA processes in agile development environments
Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
Previous experience working in Government or Public Sector organizations
Demonstrated experience in Ontario Design System

Assignment: RQ09763 - UX Researcher - Senior Start Date: Client: Land & Resources Cluster End Date: Office Location: 40 St. Clair. Ave. W. (3 days onsite; 2 days remote) Organization: Land & Resources Cluster Ministry: Ministry of Public and Business Service Delivery and Procurement # Business Days:...

Note: This is a hybrid assignment and requires working a minimum of 3 days per week (subject to change) onsite and 2 days from remotely

MUST HAVES:

5 years experience in Digital UX Research and Design
Demonstrated experience in conducting users research and user consultation
Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan conceptual architecture design Solution Options Analysis and Treasure Board business case development.

Key UX Research and Design experience must include:

Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
Identification of key features to include in the development of a prototype.
Deliverables include: User Research Report Personas User Journey Maps and other research artifacts as requested.
Lead the synthesis of user research insights and artifacts.

Description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5 Protect Ontario by Unleashing Our Economy Act 2025 the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.
Responsibilities Utilizing qualitative and quantitative methods conduct research of user behaviours digital needs and motivations Design the research plan with clear objectives targeting users based on their needs and challenges Write usability discussion guides to moderate user research sessions and document responses Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the users General Skills Relevant experience creating data-driven user research strategies Experience as a UX researcher or similar role designing for web and mobile applications Proficiency with research documentation tools Thorough understanding of the limitations and appropriate use of web development technologies Experience in designing online programs with emphasis in the emotional aspects of human experience Experience conceiving and conducting usability testing A/B testing surveys user observation and interviews Experience collaborating with designers and stakeholders to understand business requirements Experience transforming design research into insightful analysis Experience making strategic design and user-experience decisions related to core and new functions and features Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines managing competing priorities and client relationship management experience Desirable Skills: Knowledge of human-computer interaction
Skills

Experience and Skill Set Requirements
UX Research and Design skills - 50%

5 years experience in Digital UX Research and Design
Demonstrated experience in conducting users research and user consultation
Demonstrated experience in Ontario Design System
Develops performance measures (key performance indicators) for user research and conducts follow-up
Leads and conducts interviews and workshops to validate pre-Discovery hypothesis in order to assess clients business problems/opportunities (technology agnostic) to inform a subsequent internal technology scan conceptual architecture design Solution Options Analysis and Treasure Board business case development.

Key UX Research and Design experience must include:

Creation of personas to illustrate important user groups and highlight key characteristics and preferences.
Creation of journey maps to illustrate important user groups pain points and opportunities throughout the service.
Identification of key features to include in the development of a prototype.
Deliverables include: User Research Report Personas User Journey Maps and other research artifacts as requested.

Service Design & Business Analysis skills - 20%

3 years experience in Digital Service Design
Demonstrated experience in Evidence- and context-based design. Has experience in designing systems for use across multiple services and can identify the simplest of a variety of approaches.
Demonstrated experience conducting iterative design proof-of-concepts / wireframes in Figma or other tools
Demonstrated experience in AODA act 2005 for WCAG elements implementation
Experience in managing user stories with Agile SCRUM Lean DevOps methodologies

Soft Skills - 15%

Excellent analytical problem solving and decision-making skills
Excellent communication skills both written and verbal
Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Agile and Public Sector Experience - 15%

Experience in managing user stories with Agile SCRUM Lean DevOps methodologies
Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
Thorough understanding of SDLC specifically QA processes in agile development environments
Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
Previous experience working in Government or Public Sector organizations
Demonstrated experience in Ontario Design System