| Job Title: | Desktop Engineer (Night Shift - Onsite) |
| Location: | Newark NJ |
| Duration: | 6 months |
| Pay Rate: | $60/hr on C2C / 1099 all inclusive (OR) $55/hr on W2 |
| Interview Process: | iLinc Web Cam Interview Only |
| Job Description | We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone email and via remote access tools. -
This is a fully onsite role (5 days Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. -
Troubleshoot Desktop LAN server wi-fi and connectivity issues. -
Utilize ticketing system to track email submissions and managing phone support efforts. -
Manage Windows Active Directory and Exchange. -
Work closely with other IT employees on system maintenance and configuration projects. -
Work closely with other employees on interdepartmental projects. -
Maintain accurate asset management records. -
Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements -
College degree and/or 4-6 years experience providing end user support -
Ability to help employees solve hardware and software problems and fulfill requests. -
Experience with Windows Active Directory& Office 365. -
Experience troubleshooting network issues in large office /Enterprise setups. -
Experience supporting and troubleshooting printer systems. -
Familiarity with DHCP DNS LAN WAN and other common networking concepts. -
Strong customer service and communication skills. -
Experience taking user calls utilizing an IVR system preferably Avaya. -
Must be able to cover one weekend shift and holidays that land on your coverage days. -
Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges & escalations is a plus. -
MDM experience specifically Airwatch is a plus. |
| Top Skills & Years of Experience | Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | | Familiarity with DHCP DNS LAN WAN and other common networking concepts. | Required | 5 | Years | | xperience taking user calls utilizing an IVR system preferably Avaya. | Required | 5 | Years | | Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges. | Required | 5 | Years | |
| Recruiter Details: | Name : Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission
Job Title: Desktop Engineer (Night Shift - Onsite) Location: Newark NJ Duration: 6 months Pay Rate: $60/hr on C2C / 1099 all inclusive (OR) $55/hr on W2 Interview Process: iLinc Web Cam Interview Only Job Description We are looking for a qualified Desktop Eng...
| Job Title: | Desktop Engineer (Night Shift - Onsite) |
| Location: | Newark NJ |
| Duration: | 6 months |
| Pay Rate: | $60/hr on C2C / 1099 all inclusive (OR) $55/hr on W2 |
| Interview Process: | iLinc Web Cam Interview Only |
| Job Description | We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone email and via remote access tools. -
This is a fully onsite role (5 days Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. -
Troubleshoot Desktop LAN server wi-fi and connectivity issues. -
Utilize ticketing system to track email submissions and managing phone support efforts. -
Manage Windows Active Directory and Exchange. -
Work closely with other IT employees on system maintenance and configuration projects. -
Work closely with other employees on interdepartmental projects. -
Maintain accurate asset management records. -
Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements -
College degree and/or 4-6 years experience providing end user support -
Ability to help employees solve hardware and software problems and fulfill requests. -
Experience with Windows Active Directory& Office 365. -
Experience troubleshooting network issues in large office /Enterprise setups. -
Experience supporting and troubleshooting printer systems. -
Familiarity with DHCP DNS LAN WAN and other common networking concepts. -
Strong customer service and communication skills. -
Experience taking user calls utilizing an IVR system preferably Avaya. -
Must be able to cover one weekend shift and holidays that land on your coverage days. -
Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges & escalations is a plus. -
MDM experience specifically Airwatch is a plus. |
| Top Skills & Years of Experience | Required/Desired Skills | Skill | Required /Desired | Amount | of Experience | | Familiarity with DHCP DNS LAN WAN and other common networking concepts. | Required | 5 | Years | | xperience taking user calls utilizing an IVR system preferably Avaya. | Required | 5 | Years | | Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges. | Required | 5 | Years | |
| Recruiter Details: | Name : Contact : Eight three two - Two one nine - Three two six three |
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
