Digital Supporter

As a Digital Supporter you will be responsible to perform timely first-line support of all portfolio applications PC and mobile platform networking and communications.

Heres some of the other things you can look forward to:

• Ensure service requests and failure and security tickets are updated and resolved as per agreed KPI levels

• Escalate higher level matters to second line and to external support as applicable

• Focus and do necessary action on assigned activities and projects to accomplish the milestones and meet the deadlines

• Liaise with suppliers ISPs service centers application developers and other Digital contacts as per business requirements and for resolution of issues

• Provides basic orientation of Hempel digital systems and platform to new users and inculcate awareness of Digital policies and procedures and strict compliance on information security

• Ensure Company policies procedures and controls are adhered to within the Digital function

• Keep costs low and within budget

• Develop effective working relationships at all levels internally and externally

• Communicate promptly clearly and effectively with the team and relevant colleagues

The role will be based in Jeddah (Saudi Arabia) with primary focus on Saudi Arabia tickets but will extend to other countries as the necessary experience and skill levels are achieved.

You should also have the following qualifications:

• Minimum 2 years of full-time IT Technician/Digital Support experience in a reputable company

• Bachelors degree or Vocational course graduate preferably in computer related studies

• Expertise in Network cabling

• PC and printer repair and troubleshooting skills.

• Proficient in Microsoft suite of applications

• Project coordination skills

• Analytical and problem-solver

• Strong organizational and planning skills.

• Effective communication and presentation skills.

• Team player with positive attitude

• Pro-active and offers assistance whenever possible.

• Continually improving performance.

• Setting high standards of service.

• Should possess a valid drivers license

Application and further information

To apply for this position please submit your application letter with a CV in English via the link no later than the 28-Nov-2025.

Please note that the interviews will take place 1-2 weeks after the application deadline and you may want to pencil this time in your diary to avoid any holiday clashes.

More about Hempel
At Hempel youre welcomed to a global community of 7500 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.

Were on a mission to double our impact. To succeed we need bright minds and team players. Which is why from day one your input ideas and initiative are not only welcomed but return you will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.

At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.

We are proud to be majority owned by the Hempel Foundation dedicated to philanthropic activities with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel your hard work and dedication contributes to a greater cause making your career matter twice.

Learn more about Hempel and our commitments on due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel youre welcomed to a global community of 7000 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.

Were on a mission to double our impact. To succeed we need bright minds and team is why from day one your input ideas and initiative are not only welcomed but returnyou will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.

At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.