Social Services Supervisor II RUHS-PH-CCS

RUHS - Public Health California Childrens Services is seeking a dedicated and experienced Social Services Supervisor II to lead multidisciplinary teams supporting Enhanced Care Management (ECM) services. This role is responsible for supervising staffincluding Social Services Practitioners (SSPs) Public Health Nurses (PHNs) and Community Health Workers (CHWs)and ensuring high-quality care coordination for members enrolled in Medi-Cal managed care.

Key responsibilities include overseeing intake assessment and individualized care planning; facilitating case conferences with managed care plans and providers; auditing documentation for accuracy and compliance; and managing escalations and member grievances in real time. Additionally the supervisor will coach staff lead trainings support authorization and payment work queues and use data dashboards to monitor performance and prepare for audits.

On-site presence is required to support team coaching ensure quality oversight conduct confidential records reviews and make timely operational decisions with occasional field or partner meetings as needed.

The ideal candidate will hold an LCSW license (not required) have direct experience with CalAIM ECM and Medi-Cal managed care requirements and demonstrate strong skills in supervision performance management and process improvement.

Proficiency in Epic Microsoft 365 and managed care portals is essential. Candidates with a background in audit readiness data-driven management and leading multidisciplinary care teams will be most competitive.

Riverside University Health System PH California Childrens Services (RUHS-PH-CCS) is a statewide program that arranges directs and pays for medical care equipment and rehabilitation for children with serious medical conditions. Can you see yourself here

Plan assign and direct the work of a unit of professionally trained Social Services Practitioners performing difficult or complex casework in such areas as adoptive placements protective services and home studies.

Assist in the development of community resources for all programs; assist and participate in the development of in service training and staff development programs.

Direct the work of Social Services Practitioners performing the more routine assignments.

Make or review decisions on difficult casework matters involving the casework being performed under direct supervision.

Evaluate the effectiveness of policies and procedures.

Represent the Department at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the Department on matters relating to the service aspects of programs.

Evaluate the performance of subordinates and take or recommend appropriate courses of action.

Direct and prepare research studies and reports.

Frequently conduct field visits attend meetings and trainings away from the home office. Depending on assignment may conduct visits to out-stationed staff at remote locations.

Utilize a centralized database to review work assign cases approve various case actionsetc.

Data entry of complex and lengthy narratives into a client complaint database.

Maintain quick response time to heavy email volume.

OPTION I

Education: Graduation from an accredited college or university with a masters degree in social work psychology marriage and family therapy counseling or a closely related field to the assignment which included 300 hours of field placement experience.

Experience: Two years of performing duties equivalent to the Social Services Practitioner III one year of which must have been post-graduate experience; or two years as a Social Services Practitioner III and one year as a Program Specialist II - Childrens Social Services Social Services Supervisor I or Healthcare Social Services Supervisor with the County of Riverside.

OPTION II

Education: Graduation from an accredited college or university with a masters degree in social or behavioral sciences social welfare social/human services or a closely related field to the assignment.

Experience: Three years of performing duties equivalent to the Social Services Practitioner III two years of which must be post-graduate experience.

OPTION III

Education: Graduation from an accredited college or university with a bachelors degree in social welfare social or behavioral sciences social/human services counseling or a closely related field to the assignment.

Experience: Three years of performing duties equivalent to a Social Services Practitioner III in a Department of Public Social Services; or three years as a Social Services Practitioner III and one year as either a Program Specialist II - Childrens Social Services or Social Services Supervisor I with the County of Riverside.

OPTION IV

Education: Graduation from an accredited college or university with a bachelors degree in psychology sociology social welfare or a closely related field to the assignment.

Experience: Five years of performing duties as a social caseworker in a hospital or healthcare setting.

ALL OPTIONS

Knowledge of: The principles and techniques of social casework and the function of public social service agencies; individual and group behavior with emphasis on normal growth development and family relationships; social casework objectives principles and methods with special emphasis on physical or mental disability rehabilitation and economic dependency; facilities and resources in the fields of public health mental health education and correction and rehabilitation as they relate to public social services; the techniques used in providing casework consultation to staff members; provisions of the California Welfare and Institutions Code pertaining to public assistance; the principles of community organization; social service research methods; public and private health and social service programs; the principles and techniques of training personnel management and supervision.

Ability to: Plan organize and direct the work of subordinate staff; organize and interpret data pertinent to caseload management; classify case problems and evaluate the effectiveness of efforts in solving problems; interpret programs and effectively apply casework knowledges and skills; provide effective leadership in staff development; organize and maintain cooperative relationships with community groups and resource agencies; coordinate the efforts of a large staff; effectively train staff in casework methods and techniques; speak effectively and conduct conferences; analyze situations accurately and adopt an effective course of action; input and retrieve data from computerized system.

Other Requirements

License:Possession of a valid California Drivers License may be required.

Depending on area of assignment possession of a valid license to practice as a Clinical Social Worker issued by the California State Board of Behavioral Science Examiners may be required. (Individuals who have been declared eligible for licensing examination may be employed pending successful completion of such examination within one year of employment date.)

Incumbents may be required to participate in a mandatory on-call schedule.

Examination: All candidates will be required to pass a basic skills examination prior to being considered for any Social Services Supervisor II positions.

County of Riverside Human Resources Contact:

For more information regarding this position please contact the recruiter Jammie Smith via email at .

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.