Cloud First IT Engineer

Huntington Beach, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Provide Tier 2/3 technical support for end-user devices and enterprise applications.

Manage and maintain Microsoft 365 services (Exchange Online SharePoint Teams OneDrive).

Administer and configure MDM solutions: o Intune for Windows devices. o Kandji for macOS devices.

Troubleshoot and resolve advanced issues related to:

macOS (85% of endpoints).
Windows (15% of endpoints).

Implement and enforce security policies compliance standards and device configurations.

Collaborate with Tier 1 support and escalate complex issues as needed.

Monitor system health and performance; recommend improvements.

Change management with identity and access management (Azure AD/Entra).

Document processes configurations and troubleshooting steps.

Qualifications :

5 years of experience in IT support or systems administration.

Strong knowledge of:

Microsoft 365 administration.
macOS and Windows troubleshooting

Hands-on experience with Intune and/or Kandji.

Familiarity with Azure AD/Entra ID and conditional access policies.

Understanding of network fundamentals (DNS DHCP VPN).

Excellent problem-solving and communication skills. Preferred Qualifications

Experience in cloud-first environments.

Scripting skills (PowerShell Bash) for automation.

Knowledge of security best practices and compliance frameworks.

Certifications such as Microsoft Certified: Modern Desktop Administrator Apple Certified Support Professional or equivalent.

Soft Skills & Cultural Fit

Customer-focused mindset: Ability to communicate clearly and empathetically with end users.

Collaborative team player: Works well across departments and with global teams.

Adaptability: Comfortable in a fast-paced evolving IT environment.

Ownership mentality: Takes initiative and drives issues to resolution.

Continuous learner: Stays updated on emerging technologies and best practices.

Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Provide Tier 2/3 technical support for end-user devices and enterprise applications. Manage and maintain Microsoft 365 services (Exchange Online SharePoint Teams OneDrive). Administer and configure MDM solutions: o Intune for Windows devices. o Kandji for macOS devices. Troubleshoot and resolve adv...