Hybrid Cloud Engineer

We are currently recruiting for 3 Hybrid Cloud Engineers to join the Europe Infrastructure team on a full time permanent basis reporting into the Infrastructure Operations Team Lead. 

Working at a senior technical level you will be responsible for supporting technical infrastructure solutions both on premise and in the public cloud for Sysco Europe. This role will focus on the delivery of a premium support service to our internal customers and help drive business success. Excellent technical skills are a necessity for this role along with the ability to interface with major vendors and internal clients. 

This is a hybrid based role based out of our Belfast office you will be working within a large multinational company engaging with teams in multiple different locations and regions and some travel within Europe will be required.

Key Accountabilities & Responsibilities: 

• ITSM Queue management and adherence to defined SLAs for infrastructure incidents and problems - ensuring your tickets are resolved to the end users satisfaction. 
• Work across several infrastructure technologies - compute storage cloud remote desktop etc. 
• Follow change management process to document implement and verify changes. 
• Pro-active research diagnosis troubleshooting and identification of solutions to resolve system issues. 
• Documentation and knowledge transfer of solutions to peers and end users. 
• Taking ownership of reported issues taking them through to a successful conclusion. 
• Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams/vendors to ensure they are resolved within SLA. 
• Remediate vulnerabilities identified by Cyber scanning tools or vendor security bulletins  
• Contribute and develop the team knowledge base.  
• Mentoring coaching and point of escalation for team members. 
• Environment Monitoring - Working knowledge of the process key components and functionality of a monitoring solution. 
• Preparation of accurate and timely reports. 
• Participation in projects for new acquisitions and new/updated solutions including architecture reviews implementation tasks and transition into support duties. 
• Maintain and build relationships with teams located in different geographical regions (EMEA NA LATAM APAC) 
• Assist with the effort to globalize Syscos infrastructure services 
• Participation in an on call rota to provide support outside of working hours 

About you: 

To be successful in this role you will have extensive experience supporting Enterprise Infrastructure and experience of working in a third Line IT Support team with the ability to diagnose and troubleshoot technical issues. You must have excellent communication skills and attention to detail skills and possess the ability to work calmly and methodically under pressure. Skills wise you will be competent in the use of cloud platform management Azure/AWS ITIL. And virtualisation platform management -  Nutanix/VMWare/Hyper-V. Youll have experience with Storage Management Dell Compellent/PowerStore/PowerScale HPE Nimble Software defined Hardware platform management Dell/HP Server & Storage hardware and Windows Server management inc Roles & Features (Active Directory / DNS / DHCP / Group Policy / Certificate Services). It would be highly beneficial to have a working knowledge of backup products/strategies network infrastructure High Availability infrastructure Disaster Recovery and Business Continuity strategies. 

Additional Information :

At Sysco GB everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognise that Sysco GB can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Remote Work :

No

Employment Type :

Full-time