Manager Customer Support & Service Excellence (fmd)
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Job Location:
Monthly Salary:
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
At Snke we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence youll build and lead this function from the ground up shaping how we support hospitals and clinical societies with empathy precision and technical excellence.
Your Mission
- Build & Lead: Establish and scale our service and support function operationally and strategically with a clear focus on quality speed and customer delight.
- Create Impact: Design smart processes and workflows that resolve support requests quickly and competently always with a human touch.
- Collaborate Deeply: Work hand-in-hand with Product Development IT and external partners to deliver sustainable customer-centric solutions.
- Drive Excellence: Use KPIs feedback and monitoring tools to continuously raise the bar turning satisfaction into genuine enthusiasm.
- Shape the Future: Implement modern support platforms (ticketing self-service etc.) that make our offering scalable and future-ready.
Qualifications :
- Background in technology or business through studies or vocational training.
- Several years of experience in technical or IT support ideally with first leadership responsibilities.
- Strong digital mindset and excitement for building systems from scratch.
- Clear communicator with a solution-oriented approach and a passion for service.
- Fluent in German confident in English.
Additional Information :
- A mutually-supportive international team
- Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
- Flexible working hours
- Secure bicycle storage room
- Subsidized catering service
- Subsidized Gold Gym membership
- Centrally located modern work spaces with a great 212m² roof terrace
Ready to apply We look forward to receiving your online application including your first available start date.
Contact person: Tatjana von Freyberg
Remote Work :
No
Employment Type :
Full-time
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients i ... View more
