Senior Customer Service Officer
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Job Location:
Leichhardt - Australia
Yearly Salary:
$ 91690 - 100232
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Customer Service Officer
Permanent Full time Based at Leichhardt
Were looking for a passionate and experienced Senior Customer Service Officer to join our team!
If you have strong experience working with Childcare Management Systems and enjoy leading others to deliver exceptional service wed love to hear from is alead role where youll guide and support the team please note its not a training position.
Join Sydney Catholic Early Childhood Services (SCECS) where joy service and community come together to make a meaningful difference in the lives of children and families.
- Lead with purpose guide and inspire a small passionate team delivering outstanding service to families and educators across Sydney.
- Grow your career enjoy professional development supportive leadership and opportunities to make your mark in a values-driven organisation.
- Make a real difference be the friendly voice and helping hand for families ensuring every childs SCECS journey begins with joy and care.
About Us
At SCECS we provide high-quality early learning and out-of-school hours care services across the Archdiocese of Sydney. Guided by our Catholic values and commitment to nurturing every child we create environments filled with care learning and joy.
Our Customer Service Team plays a vital role in this mission - supporting families educators and service leaders to ensure every interaction with SCECS is welcoming professional and uplifting.
About the Role
As our Senior Customer Service Officer youll be the driving force behind a small dedicated team of Customer Service Officers (CSOs) and a key support for our Centre Administration Officers. Youll provide leadership guidance and day-to-day support to ensure our customer experience is consistently positive efficient and responsive.
This role is ideal for someone who thrives on helping others brings strong administrative and systems capability and takes pride in delivering service excellence with warmth and professionalism.
You will:
- Lead support and develop the Customer Service Officers.
- Mentor support and develop the Centre administration officers located in our early childhood services providing guidance and training to strengthen their administrative capability and deliver consistent high-quality service.
- Be the first point of contact for families and services resolving enquiries and concerns with empathy and care.
- Oversee enrolment and booking processes maintaining accurate records in our child care management system (CCMS) - XAP.
- Provide expert advice on family accounts billing enrolment process enquiries and Child Care Subsidy (CCS) including Additional Child Care Subsidy (ACCS) ensuring families receive accurate and supportive guidance.
- Manage multiple shared email inboxes in collaboration with the team and respond to phone enquiries promptly and professionally to maintain a high standard of customer service.
- Coordinate the setup of new services within the Child Care Management System (CCMS) ensuring accurate configuration and timely activation.
- Manage communications to families regarding Child Care Subsidy (CCS) updates fee adjustments and other general correspondence maintaining clarity and consistency across all messaging. Collaborate closely with our Finance Operations and Service Delivery teams to ensure smooth and accurate customer support.
- Drive continuous improvement in our customer service processes and systems.
About You
Youre a people person with an eye for detail and a passion for service. You bring warmth and professionalism to every interaction and can balance empathy with efficiency. You enjoy leading others solving problems and making complex processes easier for families.
Youll have:
- Post-secondary qualifications in administration business or a related field.
- Demonstrated experience working with a Childcare Management System.
- Strong leadership skills with the ability to coach and guide others.
- Excellent communication and interpersonal skills both written and verbal.
- A proactive organised approach with the ability to juggle multiple priorities.
- A current Working with Children Check and National Police Check.
Why Join SCECS
At SCECS youll join a values-driven organisation where people are encouraged to bring joy purpose and compassion to their work every day. We offer:
- A welcoming supportive and collaborative team culture.
- Opportunities for professional development and growth.
- The chance to make a genuine impact on families educators and children across our services.
- The satisfaction of knowing your work supports a mission grounded in kindness and community.
Ready to Apply
If youre ready to lead with heart and deliver exceptional service that truly makes a difference wed love to hear from you. Click the APPLY button today and submit your Resume.
If you have any queries regarding the recruitment process please contact our Careers Team at
Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights in Australia.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
