Sales Administrator

You will be responsible for providing provide Commercial Sales support to designated Customers within a specific Sales Team (and the external John Crane Sales & Service personnel who support them).  This support will cover such things as dealing with RFQs assigning product codes were required Contract review and Order Entry onto our Business system (SAP) expediting to delivery and all post-delivery queries so owning the demand from cradle to grave. 

This is a great opportunity to join John Crane - a global leader in the industry with a good reputation in a fast-paced and challenging role with a high level of responsibility and chance for career progression.  

• To deal with in a professional manner the total needs of the Customer JC External Sales & Service personnel taking full responsibility and accountability to ensure they experience exceptional Customer Service at all times; 

• To provide first point commercial support for key initiatives bids orders scope of supply reviews order reviews returned goods investigations any complaints issues etc. received from the Customer; 

• To accurately load orders onto differing supply plants using our business system and liaise with them on the initial scope and any changing Customer requirements through the course of the contract; 

• Utilisation of Company pricing tools e.g. PriceFx and Special Customer pricing within current departmental procedures; 

• Understand standard drawings depicting our Products and clearly specify any change to these designs and/or a detail component drawing utilising the preferred systems within the Company; 

• Manage the cradle to grave lifetime of the order 

• Work closely and professionally with other JC personnel and Departments to ensure you get all the required assistance to respond to your Customer in an informative and timely manner; 

• To produce high quality and timely Quotations / Bids for any product type. This could be variable in content and level; 

• To manage any revisions to the bids and liaise with External Sales personnel and others to manage these revision responses within the times requested and at a level of detail at or preferably above what would be deemed required by the Customer; 

• Commercial selection of product from given data for the full JC product range; 

• To partake in and manage as and when required to a complete resolution for account and credit queries returned goods for inspection / report customer complaints; 

• Customer visits as and when required in support of sales initiatives and improved Customer relationships. 

Qualifications :

• Previous experience in a similar role within a customer facing environment ideally within a technical / engineering sales environment

• Technical / engineering background an asset; 

• ERP systems experience preferably SAP 

• Experience with providing commercial sales support 

• Able to work effectively in a dynamic and pressured environment; 

• Excellent organisational prioritisation and time management skills; 

• A proactive person able to work as part of a team. 

• Customer Service qualifications an asset NVQ/ ILM  

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time