Revenues and Benefits AssistantOfficer
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Job Location:
Middlesbrough - UK
Monthly Salary:
Not Disclosed
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Job Summary
We have an exciting role on offer within our Resident and Business Support service as a Revenues and Benefits Assistant/Officer.
About Us
Resident and Business Support is a very high-profile service which undertakes the vital role of collecting the main sources of income that the Council needs to fund its services including council tax business rates sundry debt and fines.
We are looking for someone to be part of a small team responsible for the billing collection and enforcement of business rates for approximately 5000 properties with an annual amount due of around 40m.
The role will involve all aspects of business rates administration. This will include processing changes of business premises applying reliefs and exemptions processing refunds and negotiating payment arrangements. You will need to be able to learn understand and apply the relevant legislation applicable to business rates. You will also be expected to deal with phone calls from a wide range of customers providing excellent advice and customer service.
We are looking for a dedicated individual who can demonstrate excellent communication skills can work as part of an effective team is able to organise and prioritise workloads can work under pressure to deadlines with conflicting demands and deal confidently with a full range of requests responding in a mature and courteous manner in sometimes difficult situations. You must have a good general level of education demonstrating numeracy and literacy.
This is an exciting opportunity in an ever-changing revenues environment. The role is an interchangeable within Resident and Business Support and provides an ideal opportunity for development.
If this is you this may be the opportunity you are looking for!
In return we can offer:
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Excellent pension plus top-up options.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Blended working between home and our fantastic new flagship council offices.
- Electric car lease scheme.
- Cycle to work scheme.
- Hugely varied interesting and rewarding work.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- A real team spirit in an innovative responsive and growing service area.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
If you would like to talk through this opportunity further please contact Dave Swaddle on or Andrew Plews on .
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check which includes a Verification of Criminal Record check (unspent convictions only).
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability are a looked after young person care leaver or a veteran.
About you
Want to know more
What we offer
We believe in rewarding our people for their hard work by offering an attractive benefits package includinggenerous annual leave employee discounts and that all important pensiontheres something to benefit everyone!You can find out more about us and what weoffer by clicking below.
Documents
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
