Member Advocate

Reno, NV - USA

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

Temp to Hire

SUMMARY:

The Member Advocate I will be responsible for providing a positive experience for members via phone

and email. They will be responsible for ensuring requests are processed accurately and timely with

appropriate follow through. This individual is expected to meet departmental objectives by being a

responsive team member while using good judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handles both incoming and outgoing calls in a Contact center environment (mostly incoming)

Demonstrate high level of Customer Service skills and professionalism when dealing with

members/employees/management

Establishes positive rapport with members

Maintains detailed records of Dealer and Member communications in database and/or shared

systems as required

May conduct post-purchase promotions surveys with members

Adheres to all established policies and procedures

QUALIFICATIONS

Superior written and verbal communication skills

Positive Attitude

Solid work ethic

Proficient in MS Office (Word Excel and Outlook)

Ability to learn quickly

Excellent Comprehension skills

Once training is complete Quality Monitors scores must meet the min. standards of 95% or

above

Must type a minimum of 35 wpm

Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)

Temp to HireSUMMARY:The Member Advocate I will be responsible for providing a positive experience for members via phoneand email. They will be responsible for ensuring requests are processed accurately and timely withappropriate follow through. This individual is expected to meet departmental object...