Bilingual Customer Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- As a Customer Support Specialist you will handle customer inquiries related to product features technical issues and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce software hardware and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.
Key Responsibilities:
- Respond to customer requests via phone email chat social media and messaging channels.
- Assist viewers through phone chat and emails regarding different queries.
- - Provide account and application support to viewers namely with regards to software functionality. Provide technical support and troubleshoot of system configurations and network settings.
- - Provide accurate and real-time responses to the viewers inquiries. Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.
Language :
French Native or Strong C2 and English
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
