About the Role
We are seeking an IT Infrastructure Lead to oversee and ensure the seamless operation of IT infrastructure across all sites. This role is pivotal in maintaining the reliability and efficiency of IT systems including servers networks firewalls telephony cybersecurity and data centers ensuring 24/7 operational support.
Key Responsibilities
Lead and support IT infrastructure operations across multiple sites ensuring systems meet service levels.
Manage and resolve infrastructure incidents outages and escalations in a timely manner.
Provide technical expertise on servers (Windows Linux VMware) networks (LAN/WAN Cisco HP) and firewalls.
Oversee system availability performance and capacity planning to minimize downtime.
Implement ITIL best practices in incident problem and change management.
Work with IT management to establish standards policies and best practices.
Coordinate with third-party vendors for support and service contracts.
Conduct disaster recovery (DR) testing and ensure business continuity.
Lead mentor and develop the IT infrastructure team.
Qualifications
Bachelor’s degree in IT Computer Engineering or a related field.
Solid background in IT infrastructure operations and service delivery.
Hands-on experience with Windows/Linux servers VMware Cisco/HP networking and firewalls.
Experience in cybersecurity IT audit or controls is an advantage.
Knowledge of ITIL methodology with certification preferred.
At least 3 years of experience leading an IT infrastructure or operations team.
Strong problem-solving leadership and communication skills.
Location: Brixton Pasig City (Hybrid Setup).
This role reports directly to the IT Manager.
Preferred Certifications
ITIL Microsoft VMware Linux Cisco or HP certifications.