FortiEDR Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamicETAC Engineer
to contribute to the success of our rapidly growing business.
As an ETAC Engineer you will:
- Take full ownership of complex technical issues including:
- Initial troubleshooting
- Identifying root causes
- Resolving issues and ensuring proper communication
- Lead internal escalations and collaborate closely with TAC and R&D teams
- Design and maintain the FortiEDR knowledge base to ensure it remains accurate and up to date
- Provide product feedback and technical insights to internal teams
- Manage internal projects related to TAC and on-premises customers including:
- Training initiatives
- Support readiness for new product releases
- Execute DevOps operations to support continuous operations in private and public cloud environments (GCP AWS)
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- 3 years of experience supporting B2B SaaS environments as a Tier 3 Engineer SRE or in an equivalent technical role
- Strong understanding of Shell scripting and/or programming languages (Python preferred)
- Hands-on experience in supporting and troubleshooting endpoint devices must
- Proven experience working in cloud environments must
- Knowledge in cybersecurity networking endpoint technologies and scripting advantage
- Good understanding of endpoint security solutions advantage
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and technical orientation
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Self-starter who learns new technologies quickly
- Capable of multitasking and working independently under pressure
- Excellent English skills both written and spoken
Why Join Us:
At Fortinet we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet these resumes if considered will be assumed to have been given by the Agency free of any related fees/charges.
#LI-Hybrid
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. We provide top-rated network and content security, as well as secure access products that share intelligence and work together to form a cooperativ ... View more
