Senior Manager, Governance & Oversight (3937)

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview

The Senior Manager Governance & Oversight will play a pivotal role in steering Risk Managements suite of transformation and remediation programs including artificial intelligence (AI) initiatives toward strategic excellence. This leader will be entrusted with designing and implementing governance frameworks ensuring adherence and collaborating across a diverse array of stakeholders. The successful candidate will ensure each assigned project aligns seamlessly with broader organizational goals fosters innovation and maintains the highest standards of accountability and transparency.

The Senior Manager Governance & Oversight will have the opportunity to drive impactful change work alongside industry leaders and help build a culture of governance and accountability that enables innovation and sustainable growth and success.

Key Responsibilities

• Design implement and maintain robust governance structures and protocols tailored to transformation and AI projects aligning with organizational policies industry best practices and regulatory requirements.
• Drive a culture of continuous improvement by regularly reviewing and refining governance frameworks and processes incorporating feedback lessons learned and emerging best practices.
• Monitor external trends in AI technology and industry ensuring the organization remains competitive and responsive to change.
• Evaluate potential opportunities for innovation and expansion within the transformation and AI portfolios advocating for initiatives that deliver transformative impact.
• Develop and support standardized processes for transformation and AI project intake prioritization resource allocation and milestone tracking.
• Establish and oversee governance committees or working groups as needed ensuring diverse perspectives are represented in decision-making.
• Provide oversight across multiple transformation and AI programs and projects ensuring adherence to governance standards and the realization of project benefits.
• Support the Transformation Office governance and oversight model including the design and implementation of a structured challenge protocol at key project and program stages to rigorously test readiness successful progression and completion of planned activities. Refine overtime based on lessons-learned industry standards and best practices.
• Serve as the primary point of contact for governance matters providing guidance and support to executive sponsors project managers and cross-functional teams.
• Establish and oversee risk management protocols ensuring that risks are identified assessed mitigated and escalated according to governance policy.
• Manage stakeholder expectations through regular communication updates and stakeholder engagement strategies.
• Lead governance-related training and change management initiatives to foster a deep understanding of governance requirements and the benefits of adherence among all stakeholders.
• Oversee periodic audits and compliance reviews of transformation and AI projects ensuring that all activities documentation and outcomes meet internal and external standards.
• Facilitate the resolution of escalated governance issues conflicts and roadblocks ensuring timely intervention and alignment with organizational priorities.

Core Competencies

• Inspires teams and stakeholders drives consensus and fosters a culture of innovation inclusivity and excellence.
• Capable of seeing the big picture and translating vision into executable plans that advance organizational objectives.
• Applies advanced problem-solving abilities and data-driven insights to guide decisions and optimize project outcomes.
• Synthesizes and delivers complex information in clear compelling ways for varied audiences.
• Builds trust and effective working relationships across functions geographies and levels of hierarchy.
• Remains agile and resilient in a fast-changing technological environment proactively responding to challenges and opportunities.
• Successful implementation of and ongoing adherence to governance frameworks including for AI initiatives.
• Measurable alignment of AI initiatives to organizational strategy.
• Stakeholder satisfaction and engagement levels.
• Effective risk management and compliance adherence.
• Quality and impact of reporting and analytics outputs.
• Successful implementation of and ongoing adherence to governance frameworks including for AI initiatives.
• Measurable alignment of AI initiatives to organizational strategy.
• Stakeholder satisfaction and engagement levels.
• Effective risk management and compliance adherence.
• Quality and impact of reporting and analytics outputs.

Key Stakeholders

• Risk Management Teams
• TD AI2 and Business Unit Teams
• Senior Executive Leadership Team
• Steering Committees & Boards
• External Partners Vendors and Regulators

Desired Qualifications

• Bachelors or masters degree in business administration finance project management Engineering or a related field.
• Experience in governance and control leadership roles. Experience in project management program governance or AI/technology leadership roles are an asset.
• Deep knowledge of Risk Management and the Risk Management organization.
• Demonstrated expertise in establishing implementing and refining governance protocols.
• Strong knowledge of AI concepts regulatory frameworks data privacy and ethical issues.
• Exceptional ability to communicate complex technical information to both technical and non-technical audiences.
• Proven track record of successful stakeholder management and collaboration in diverse cross-functional teams.

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate and/or
• 10 years relevant experience

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):