Field Service Supervisor KuRFS Radar and Coyote CUA (McKinney OCONUS)

Date Posted:

Country:

United States of America

Location:

TX190: 2501 West University McKinney 2501 West University McKinney TX 75070 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Security Clearance:

Secret - Current

At Raytheon the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough meaningful problems that create a safer more secure world.

Raytheons Field Engineering team is seeking a FieldServiceSupervisor. In this dual role you will provide technical and businesssupportleadershipof employees set day-to-day operational goals for teamsolveroutine problems ensure practices and procedures are followed bydirectreports.

• This onsite position is in McKinney TX participating in offsite locations.
• Travel is up to 25% CONUS and up to 75% OCONUS with short-term notice.

Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive post-offer medical examination.

Special Work Conditions

Must be willing and able to travel to environments that may include harsh living conditions (extreme heat and cold living conditions etc.) and/or hostile work environment with little notification.

What You Will Do

• Manage a teamof deployed fieldservicerepresentatives along withdirectreport employees.
• Plan and set day-to-day operationalgoalswithin a clearly defined area ofresponsibility.
• Review FieldServiceRepresentatives status for accuracy and program compliance.
• Assign tasks to a team to achieve operational targetsservicestandards etc.
• Provide day-to-day work direction for teamfocused onmaintaining steady workflow and productivity and resolving operational decisions.
• Communicate with parties within and outside of own team which may include externalcustomersor vendorsdependingupon the job.
• Make minor changes in systems and processes tosolveproblems or improve effectiveness of the work area.
• Ensure policies practices and procedures are followed bydirectreports.
• Managetechnical productsservices logistics and provisioning quantity surveying and configurations to assignedcustomers.
• Troubleshoot technical problems and issues and recommends actions to company orcustomerrepresentatives.
• Act as local on-site representative to thecustomersorganization.
• Managestatement of work to meet customer and contract requirements.
• Coordinate travel for employees from gateway into theater and within theater of operations.
• Conduct technical analysis of product implementations modifications and enhancements to products in accordance with specificcustomerspecifications.
• Solveproblems through drawing from prior experiences or standard procedures.
• Conduct performance reviews and set yearly goals with your team.
• Provide daily reports on both equipment status and personnel status to internal management and our government customer.
• Attend weekly meetings briefing equipment and personnel status to both internal management and our government customer.
• Communicate customer needs and requests to the program in a timely manner.

SecondaryResponsibilitiesto Anticipate

• Ensure field engineers are provided an in-brief regarding the program expectations.
• Assist deployment coordinator to ensureeffectiveemployee entry and exit from theater of operations.
• Perform in the capacity of a field engineer requiring oversight of KuRFS Radar and Coyote CUAs platforms on a temporary basis.
• Attendcustomermeetings if the Field Operations IPTL is unavailable.
• Backup for submitting Trouble Reports to Engineering team and briefing Trouble Review Board on faults.
• Provide input and feedback to trainer and FSR Lead on FSR performance and training needs.
• Review work orders and trouble tickets for accuracy.
• Archive final work orders and trouble tickets into shared library.
• Ensure employees are submitting inventories and conducting scheduled maintenance per program guidelines.
• Hold employees accountable as custodians of government and program property.
• Address issues promptly which prevents problems from escalating and helps maintain a productive work environment.
• Provide input to hiring firing promotion performance and rewards decisions fordirectreports.

Qualifications You Must Have

• Typically requires a Bachelors and a minimum of 5 yearsprior relevant experience or an Advance Degree in a related field and a minimum of 3 years experience.
• Experience with electronic resources and test equipment used in electronic installation maintenance and testing.
• Experience with deployment in a combatenvironment.
• Experience with developing implementing maintaining and evaluations including written verbal hands-on and tactical measurements of training effectiveness / comprehension.
• Experience using LINUX or UNIX.
• Experience managing employees in a deployedenvironmentacross multiple CoComs.
• Experience training andguidinglarge multinational teams.
• Experience briefing senior levelstakeholdersand U.S. Governmentcustomers.
• Comprehension of basicmanagementapproaches such as work scheduling prioritizing coaching and processimplementation.
• Activeand transferable U.S. government issued Secret security clearance isrequiredprior to start date.
• U.S. citizenship isrequired as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Additional years of experience will be considered in lieu of a degree.
• Experience working with KuRFs Radars and Coyote C-UAS systems.
• Comprehension of Microsoft Office suite of computer applications.
• Excellentself-starter and ability to align priorities.
• Excellenttechnical writing oralcommunication.
• Knowledge ofSensitiveInformation Procedures.

What We Offer

• Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Trust Respect Accountability Collaboration and Innovation.

Clearance Information: This position requires security clearance. The Defense Industrial Security Clearance Office (DISCO) an agency of the Department of Defense handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 82000 USD - 164000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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