Technical Support Engineer Base44

Base 44 a hyper-growth AI startup recently acquired by Wix is looking for a driven and collaborative Technical Support Engineer to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced innovative environment where your work directly contributes to the success of our product. As a Tech Support Engineer youll be on the front lines providing expert technical support and troubleshooting complex issues for our users. Youll have a significant impact on our users and the growth of our product and will:

• Provide timely high-quality support to users: triage troubleshoot and resolve product issues with clear empathetic communication.

• Reproduce diagnose and document technical problems end-to-end including precise repro steps logs screenshots and expected vs. actual behavior.

• Work hands-on in the product to understand features identify pain points validate fixes and regularly test new flows; provide actionable feedback.

• Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console); analyze headers payloads status codes and errors.

• Collaborate closely with Engineering and Product to scope prioritize and escalate issues with strong context and impact assessment.

• Proactively surface patterns and emerging trends; raise risks/flags early and suggest product or documentation improvements.

• Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.

• Uphold security and data-handling best practices when working with user data credentials or logs.

• Participate in incident handling and post-incident reviews; help drive down MTTR and increase reliability.

• Contribute to a cohesive team cultureshare context openly mentor peers on tools and troubleshooting approaches and continuously refine support workflows.

Qualifications :

• 3 years of experience working  in Technical Support/Solution topics  for a SaaS or platform product owning complex investigations and escalations.

• Solid web basics: understand HTTP requests/responses status codes headers JSON payloads; able to read browser console and network tab.

• API familiarity: comfortable using Postman to send requests read responses and follow simple auth patterns (API keys/Bearer tokens).

• Analytical troubleshooting: reproduce issues capture logs/screens write clear repro steps and expected vs. actual behavior.

• Familiar with javascript and react  - ability to read understand the basics of event handlers use Effect hooks and state management

• Intro-level monitoring/logs: can read dashboards such as (Grafana/Datadog) and search logs with keywords.

• Strong interest and experience with vibe coding - side projects or small experiments you can show.

• Hands-on experience inspecting network requests and spotting errors in the console.

• Fluent in spoken and written English.

• Demonstrated ownership in fast-paced ambiguous environments - able to drive initiatives to completion even when plans are evolving.

Additional Information :

Were Base44 a newly acquired part of Wix on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language no traditional coding required. Operating like a startup within Wix were fast collaborative and focused on turning complex problems into simple powerful solutions.

We exist for creators solo founders startups entrepreneurs side hustlers and everyone who wants to turn their ideas into reality. Whether youre launching a product validating a concept or exploring a hunch Base44 helps you build it.

Were growing fast the opportunity is huge and with your help our user-driven growth can become unstoppable.

This position is a hybrid role and candidates should be prepared to be able to come to our office at least 3 days per week. 

Remote Work :

No

Employment Type :

Full-time